Building Automation Dispatcher (Night & Weekend Shifts)

Kelso Building Services • Ogden, UT

5d

About The Position

Kelso Building Services (KBS) supports commercial facilities across the country through building automation and remote monitoring solutions. The Building Automation Dispatcher joins the after-hours operations team and coordinates responses to building system events, communicates with customers, and helps ensure facilities receive timely support. The role involves monitoring notifications and requests, evaluating events, dispatching service resources, assisting with remote troubleshooting, documenting incidents, and escalating critical situations. Coverage includes evenings, overnight shifts, weekends, and holidays as operational needs require.

Requirements

• Strong communication and customer service skills.
• Ability to remain organized in a fast-paced environment.
• Comfort making decisions and prioritizing multiple tasks simultaneously.
• Proficiency with computers, web-based applications, and communication tools.
• Strong attention to detail and documentation practices.
• Ability to work independently with limited supervision.
• Willingness to learn building automation systems and facility technologies.
• Availability for overnight shifts, evening and after-hours coverage, weekend schedules, and holiday support as operational needs require.

Nice To Haves

• Experience in dispatching and service coordination, HVAC and mechanical services, facilities management, building operations and engineering, property management support, technical support or help desk environments, maintenance and service industries, alarm monitoring or command center operations, or customer service roles requiring multitasking and decision-making.

Responsibilities

• Monitor incoming building automation notifications and service requests.
• Evaluate system-generated events and determine the appropriate course of action.
• Dispatch technicians, contractors, or support personnel according to established procedures.
• Serve as the primary customer contact during non-business hours.
• Coordinate communication among customers, field teams, and internal staff.
• Assist with remote troubleshooting and information gathering when needed.
• Maintain accurate records of incidents, customer interactions, and response activities.
• Escalate critical situations to designated personnel according to company guidelines.
• Support operational continuity during evenings, weekends, and holiday periods.

Benefits

• Comprehensive training on building automation and monitoring platforms.
• Stable, year-round employment.
• Opportunities for advancement within building services and automation operations.
• Professional development and technical training.
• Collaborative team environment with ongoing support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed