Night Dispatcher

Carroll Electric Cooperative Corporation•Berryville, AR

13d•Onsite

About The Position

Supports the cooperative's after-hours operations by receiving outage and emergency information, communicating with members and employees, and dispatching on-call personnel when needed. This position maintains an in-office presence at the cooperative's headquarters outside normal business hours and serves as an important communication point during outages, emergencies, alarms, and other situations requiring a response. This role is a good fit for someone who can remain calm under pressure, communicate clearly, manage multiple priorities, and make sound decisions in a fast-changing environment.

Requirements

Strong verbal and written communication skills.
Ability to remain alert, focused, and professional throughout overnight work.
Comfortable handling stressful situations and multiple priorities at the same time.
Good judgment and the ability to follow established procedures during outages and emergencies.
Comfortable working independently while maintaining effective communication with on-call employees and supervisors.
Ability to learn and use multiple computer systems, radios, phones, mapping tools, and other dispatch technology.
Strong attention to detail and the ability to maintain accurate records.
Dependable and able to work nights, weekends, holidays, overtime, and extended hours as required.
Ability to protect confidential employee and member information.
Ability to communicate effectively with members, employees, emergency responders, and other outside contacts.

Nice To Haves

At least three years of relevant experience.
Experience in dispatching, utilities, emergency communications, customer service, public safety, transportation, or another fast-paced coordination role may be helpful.

Responsibilities

Receive and respond to outage calls, emergency calls, alarms, and other after-hours communications.
Contact and dispatch on-call employees when outages, system problems, or other situations require a field response.
Communicate with members to gather adequate information to relay to responding employees.
Monitor and use outage management, telephone, two-way radio, vehicle location, mapping/GIS, customer information, security, and other operational systems.
Track outage activity and help maintain accurate information regarding crews, locations, and ongoing events.
Communicate important information to employees, supervisors, members, and other appropriate parties.
Coordinate with emergency responders and outside agencies when situations require additional assistance.
Monitor alarms, security systems, and other notifications and take appropriate action based on established procedures.
Maintain clear and accurate records of calls, dispatch activity, outages, alarms, and other events.
Maintain confidentiality of member, employee, and cooperative information.
Participate in training, meetings, and other activities needed to maintain knowledge of dispatch procedures and cooperative operations.
Perform other related duties as assigned.