Dispatcher - Night Shift

CKS Packaging•Atlanta, GA

About The Position

The Dispatcher supports drivers, coordinates equipment resources, addresses time-sensitive transportation issues, and ensures effective communication among drivers, maintenance personnel, and company leadership. This role is based during overnight hours, generally Monday through Friday from 8:00 p.m. to 5:00 a.m., with some Saturdays. The successful candidate is reliable and detail-oriented, works effectively in a fast-paced environment, solves problems, manages multiple priorities, and maintains strong customer service and operational efficiency. The Dispatcher serves as the primary overnight company contact and helps keep transportation operations running smoothly. The position coordinates driver and equipment needs, responds to operational issues, works with maintenance and roadside assistance providers, and communicates significant issues to management. The role may also provide coverage for night yard driver callouts, absences, and vacation periods. The company describes itself as a growing organization with advancement opportunities and offers stable, consistent hours, competitive pay based on experience and qualifications, paid vacation and sick days, bonus opportunities, medical, dental, and vision benefits, and a 401(k) with company matching contributions.

Requirements

Valid Class A CDL.
Valid DOT Card.
Clean driving record.
Strong communication and interpersonal skills.
Ability to make sound decisions under pressure.
Excellent organizational and multitasking abilities.
Proficiency with transportation management systems, dispatch software, and Microsoft Office applications.
Ability to work independently with minimal supervision.
High school diploma or equivalent required.

Nice To Haves

Previous dispatch, transportation, logistics, or fleet operations experience preferred.
Knowledge of trucking operations, equipment, and DOT regulations preferred.

Responsibilities

Serve as the first point of contact for driver questions, concerns, and operational issues.
Locate and coordinate trailer assignments for drivers as needed.
Verify pickup paperwork for completeness and accuracy.
Coordinate and contact roadside assistance providers promptly when equipment issues occur.
Reassign tractors and equipment to drivers when operational issues arise.
Verify and review orders within the BC system when discrepancies or issues occur.
Provide coverage for night yard driver callouts, absences, and vacation periods as needed.
Coordinate with the company maintenance shop regarding second-shift and overnight repair needs.
Serve as the primary overnight company contact and communicate significant operational issues to management.
Assist drivers with time-sensitive situations, including production delays, waiting times, and schedule adjustments.
Maintain accurate records of driver communications, equipment assignments, and operational issues.
Ensure compliance with company policies, safety standards, and transportation regulations.
Cover night yard driver callouts and vacations as needed.