Building Assistant - 5422

Guardian Real Estate Services LLC•Portland, OR

37d•Onsite

About The Position

Guardian has a need for a Full-Time Building Assistant to join our team at Albina Corner & Allen Fremont Plaza! Albina Corner and Allen Fremont Plaza are two affordable apartment communities, totaling to 207-units in Portland, OR. A Building Assistant is responsible for providing outstanding customer service to the residents, coordinating communication between departments and between residents and Community Manager, serve as a contact person for residents’ family members or legal representative, and assist with facilities/maintenance tasks during off-peak times. The Building Assistant will clean facility common areas and residential apartments as needed at turnover and other areas as needed by community manager. The Building Assistant will support the area Community Manager’s efforts to ensure that the property meets all ownership goals and objectives, to enforce Guardian Management policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. We are willing to train the right individual, so this is an excellent entry level opportunity for individuals interested in a career in property maintenance.

Requirements

High school diploma or GED.
At least one year of experience working in customer service, sales, marketing or a college degree in a related field.
Excellent attention to detail and organizational skills.
Strong mathematical skills.
Ability to speak, read and write in English.
Ability to communicate effectively and in a timely manner; both verbally and in writing.
Able to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.

Nice To Haves

Previous cleaning or janitorial experience.

Responsibilities

Providing outstanding customer service to residents.
Coordinating communication between departments and between residents and Community Manager.
Serving as a contact person for residents’ family members or legal representatives.
Assisting with facilities/maintenance tasks during off-peak times.
Cleaning facility common areas and residential apartments as needed at turnover and other areas as needed by community manager.
Supporting the area Community Manager’s efforts to ensure that the property meets all ownership goals and objectives.
Enforcing Guardian Management policies and procedures.
Adhering to Fair Housing and Landlord Tenant Laws at all times.
Representing Guardian in a positive and professional manner at all times.
Working in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc).
Coordinating communication between all various departmental functions ensuring an efficient flow of operations and compliance.
Interacting and assisting with residents: recording work orders, referring questions/requests to appropriate administrative person or department.
Walking building to assume security, lock doors & close office in evening or as needed by community manager.
Walking property grounds daily to ensure grounds are clean and property has excellent curb appeal.
Walking common areas daily, cleaning and maintaining all common areas.
Maintaining common areas, entryways and dumpster/recycling areas.
Alerting supervisor of any potential liabilities or repairs.
Identifying property problems and repairs needed in the areas of structural, electrical, plumbing, and appliances.
Responding to all service requests and completing all Work Orders and assisting with Apartment Turnovers in a timely and professional manner in accordance with Guardian’s policies and procedures, under the direction of the Community Manager or Maintenance Supervisor and (if applicable) with the assistance of other Maintenance Staff.
Assisting as back-up for tours, marketing, and some social events, under direction of the Community Manager.
Exercising professional judgment in assessing and effectively communicating any changes in resident's behavior or physical condition in a timely fashion and accurately and completely documenting all such changes within the required documents to all appropriate staff and other legal representatives for each resident.
Maintaining accurate and appropriate records for each resident, prospective resident, and employee, treating all as confidential, under direction of the Community Manager.
Assisting with basic maintenance tasks (toilet flow, cleaning, recycling, etc.) as necessary during off-peak times.
Following confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
Accurately recording time worked, adhering to time keeping guidelines including approving site staff time records on a daily basis.
Representing Guardian Management and the elder community in a professional and ethical manner in the community.
Establishing and maintaining collaborative working relationships between departments and with coworkers.
Constantly striving for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
Liaising with corporate departments to provide a team approach to the management of the property.
Cleaning common areas and resident apartments according to schedule, including but not limited to the following responsibilities: Vacuuming carpets and spot cleaning as needed, Cleaning ceilings and walls, Dusting furniture, shelves, light fixtures and other surfaces, Cleaning bathroom, including shower stall, sink, toilet, counter, and floor, Cleaning kitchenette, including sink, counter, refrigerator and floor, Defrosting refrigerator as needed, Removing trash as needed, Cleaning windows as directed, Deep cleaning resident apartments according to schedule, Mopping floors, Cleaning windows as directed.
Performing other duties as assigned by the Community Manager or Regional Property Manager.