Builder Support Representative

Cover Care•San Diego, CA

3d•$20 - $34•Onsite

About The Position

The Builder Support Representative provides exceptional customer service to assist and support pool builders via phone, email, and text. This role focuses on processing orders, scheduling field work, and ensuring a high level of customer satisfaction by proactively bridging communication gaps.

Requirements

High School Diploma/GED
Basic understanding of pool cover mechanics.
Ability to work in a fast-paced, deadline-oriented environment.
Basic mathematical skills (addition, subtraction, multiplication, division, percentages).
Advanced problem-solving abilities.
Excellent customer service skills.
Proficiency using Microsoft Office, Access, MAS 200, and the Internet.
Ability to input detailed and accurate data into computers with strong attention to detail.
Proficiency using email, phones and texting.
Ability to prioritize, organize, manage time effectively, and multitask.
Ability to work as part of a team.
Good speaking and listening skills.

Nice To Haves

Sales experience preferred
Industry experience preferred
Customer service experience preferred
Ability to show initiative and put forward ideas to consistently improve the service experience.

Responsibilities

Communicate with pool builders through phone, text, and email.
Schedule installations and service appointments for builders.
Prepare quotes for auto covers, replacement covers, fences, and service requests.
Follow up daily on outstanding items (e.g., color, motor side).
Order new systems and replacement fabrics from APC.
Support retail customer orders and maintain builder accounts in ERP.
Collaborate with Area Managers and Technicians to manage inventory and resolve issues.
Proactively reach out to builders for brochures, fabric samples, and other needs.
Monitor and report builder-specific sales trends.
Assist Inside Sales with CRM data maintenance.
Provide construction specifications and support accounting with invoice inquiries.
Perform other duties as assigned.