Builder Client Representative

Anticimex•Matthews, NC

6d•Onsite

About The Position

This role involves managing a high volume of customer communications via phone, email, and online channels. Key responsibilities include setting up new customer accounts, managing billing information, configuring software services, and scheduling installations and closings for new construction projects. The position also requires processing closing requests, completing service orders, and assisting the Customer Service and Sales teams. Accurate record-keeping of customer interactions and actions taken in the software system is essential. The role includes performing data entry for service order completions, explaining services to customers, receiving payments, and uploading/cataloging documents. A significant part of the job is addressing customer inquiries, issues, and disputes, and resolving service problems by identifying the root cause, proposing solutions, and ensuring satisfactory resolution.

Requirements

Excellent phone interaction skills and active listening.
Exceptional organizational skills, superb accuracy, and attention to detail.
Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.
Ability to collaborate with other departments to ensure customer satisfaction.
Excellent keyboard and data entry skills.
Strong problem-solving skills.
Ability to learn customer service software.

Nice To Haves

Positive outgoing team player

Responsibilities

Manage a large volume of customer communications through incoming calls, emails, and online.
Create location accounts for new starts and complete location and bill-to information.
Set up software services.
Organize and schedule new construction installations and closings.
Process closing requests and complete service orders.
Assist Customer Service and Sales with incoming calls and emails.
Record customer interactions and document actions taken in the software system.
Perform a large number of service order completions mainly through data entry.
Review customer accounts and records to answer customers' questions.
Maintain customer accounts by checking and recording account information in software.
Explain services to customers.
Receive customer payments.
Upload and catalog documents, contracts, and service orders into customer accounts.
Communicate with customers to address issues/disputes.
Respond to customer inquiries, answer questions, and organize and schedule service appointments.
Resolve service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and expediting correction or adjustment.