Client Representative

Mariani Landscape•Venice, FL

1d•Onsite

About The Position

Work With The Best We are building the premier outdoor living company in the country by creating a “family of family companies” across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country’s largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless. Position Summary: The Account Manager is responsible for managing client relationships, ensuring high standards of quality, profitability, and customer satisfaction. This is a key client-facing role that blends operations, sales, and horticultural expertise into a fast-paced, high-expectation environment. This role also has a strong emphasis on leadership and team management.

Requirements

Minimum 5 years of experience in landscape account or operations management.
Strong horticultural knowledge and technical landscape maintenance skills.
Valid and clean Driver’s License.
Proficiency in industry software (Aspire, CompanyCam, GeoTab) and Microsoft Office Suite.
Strong written and verbal communication skills.
Ability to read and interpret site plans, blueprints, and maintenance specifications.

Nice To Haves

Georgia Certified Landscape Professional (preferred).
Bilingual in Spanish is a plus.

Responsibilities

Serve as the primary point of contact for landscape maintenance clients.
Conduct property inspections and walkthroughs to identify needs and ensure contract compliance.
Develop and present proposals, enhancements, and cost estimates.
Coordinate all services from proposal to execution with precision and timeliness.
Maintain proactive, professional communication with clients.
Support billing and collections related to ongoing or extra work services.
Manage and lead 3–5 landscape maintenance crews through proper and professional management and oversight of a Production Manager.
Train and coach Production Manager on best practices, safety, and quality standards.
Conduct quality control visits and maintain work schedules to meet client expectations.
Ensure proper documentation for contracts, enhancements, and site changes.
Troubleshoot issues in the field and provide quick, effective solutions.
Strong knowledge of Southeastern U.S plant material, turf, and seasonal care.
Read and interpret detailed landscape plans and site specifications.
Oversee or apply proper use of fertilizers, fungicides, and pest/disease control measures.
Troubleshoot and manage irrigation systems.
Install and maintain low-voltage landscape lighting systems.
Achieve or exceed annual revenue goals and profitability targets.
Identify opportunities for upselling enhancements and new services.
Monitor budgets and contribute to job costing and P&L analysis.
Maintain accurate estimating and billing records for all services.