Buckeye Link Counselor

The Ohio State University • Columbus, OH

1d • Onsite

About The Position

The Buckeye Link team helps students and families take care of the business of being a Buckeye. We pride ourselves in providing exceptional and integrated service in support of financial aid billing admissions and student records. Buckeye Link Counselors spend a significant amount of their time on the phone interpreting questions from students and families in order to assess their individual needs, and provide appropriate solutions and/or recommendations applicable to their unique situations. Interactions require Counselors to proficiently navigate multiple systems while also applying knowledge acquired through training and leveraging available resources in order to translate relatively complex information into easily digestible and consumable information for students and families. This position is a rewarding opportunity to assist students in matters essential to their academic success by helping them with the business of being a college student from application through graduation.

Requirements

• Bachelor's degree or equivalent combination of education/experience.
• Two years of relevant experience with minimum of one year in customer service and/or call center environment as a student employee or professional staff member.

Nice To Haves

• 2-4 years of experience in customer service
• experience resolving complex issues
• experience having difficult conversations
• demonstrate maturity and resilience and the ability to work with students, families, and staff from diverse backgrounds including different cultural and socioeconomic backgrounds.
• Sensitive to cultural diversity and ability to professionally communicate and interact effectively with people of all ages and identities.
• Comfortable answering inquiries and troubleshooting student accounts.

Responsibilities

• Providing excellent service to students and families mainly through the phone in addition to email and in-person interactions by holistically counseling students with a goal of first contact resolution.
• Communicating professionally with their audience.
• Advocating and removing barriers to student success within a large complex university setting.
• Demonstrating university and organizational values in all interactions.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level