BT Onboarding Specialist

Centria Healthcare•Farmington Hills, MI

1d•Hybrid

About The Position

This role is responsible for facilitating all aspects of onboarding for Behavior Technician personnel. The Onboarding Specialist will organize, maintain, and verify all aspects of the process and maintain current Behavior Technician staff files through completion of onboarding. Additionally, they will provide a positive customer service experience to team members.

Requirements

1+ years administrative or customer service experience
Data entry experience, preferred
Basic computer skills
Working knowledge of laptop/desktop PC
Proficiency in Microsoft Suite
Proficiency in G Suite
Ability to follow written instructions
Ability to use computers and computer/software programs
Ability to communicate expressively and receptively
Proficiency in PC software, especially spreadsheet programs
Effective communication skills, both written and verbal, with internal and external stakeholders
Ability to build rapport with peers, team members, managers, and clients, explain complicated information in an approachable and easily understood manner, effectively handle challenging phone conversations, and represent the Centria brand
Ability to organize, prioritize, and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds team benchmarks
Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes
Demonstrated strong work ethic with attention to detail, accuracy, and quality.

Nice To Haves

Bachelor’s degree, preferred
Data entry experience, preferred

Responsibilities

Manage candidate applications, associated pre-hire requirements, and maintain detailed records in CareConnect and the HRIS platform.
Communicate regulations, policies, and procedures to team members, including Clinical and Field Staff, as needed.
Engage candidates and assist with setting schedules and expectations, enrolling them in required courses, and tracking activity completion.
Track candidates’ daily progress against their schedule for onboarding and escalate any concerns to the appropriate party.
Partner with the Recruiting and Operations teams regarding candidate and team member transitions.
Create applicable internal and external accounts, as needed.
Serve as a resource for team members with questions regarding Centria guidelines, payor requirements, etc.
Follow-up via email or service desk with team members within 24 hours and maintain a customer satisfaction rating above 90%.
Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
Responsibility to report violations of Company policies or the Code of Conduct.