BSS Guest Services Liaison Part Time

Banner Health•Mesa, AZ

10d•Hybrid

About The Position

This is an assignment-based position working at Banner Boswell Medical Center and Banner Del Webb Medical Center. The Guest Services Liaison assists with providing concierge service to patients, offers a high level of customer service to assist with wayfinding, and acts as a local resource to visitors, ensuring a pleasurable and safe environment for patients and guests. Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. These positions are utilized as needed within our facilities and are a great way to start a career with Banner Health. As a BSS team member, you are eligible to apply as an internal applicant to any regular opportunities within Banner Health.

Requirements

High school diploma/GED or equivalent working knowledge.
Ability to handle ongoing face-to-face contact with patients, guests, and staff.
Excellent oral communication and listening skills to effectively interact pleasantly and calmly with patients, guests, and staff.
Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Nice To Haves

Customer Service skills preferred.
Customer Service experience preferred.
Additional related education and/or experience preferred.

Responsibilities

Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
Responds to special requests from patients, customers, and guests. Makes special arrangements to ensure unique needs are met. Assists patients and guests with scheduling transportation or other services as needed.
Gathers, summarizes, and provides information to patients and their guests about the property and surrounding area amenities and establishments.
Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
Answers phone, transfers calls, takes messages, and relays messages and information as needed.
Provides tours of the facility and walks customers to appropriate areas within the facility.
Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.