BSAFE Program Manager

Booker T Washington Community Service Center•San Francisco, CA

162d•Onsite

About The Position

The Booker T. Washington Community Service Center (BTWCSC) is seeking a reliable, collaborative, and results-driven BSAFE Program Manager to join its dynamic, multi-service organization. The BSAFE (Black Safety Access Freedom and Equity) Program aims to improve the holistic health and wellbeing of Black households by increasing access to health and social services, supporting spiritual and cultural activities, strengthening social networks, and providing opportunities for healing. This role will manage the "One Door" client intake process and related resource referrals, directing and coordinating staff to implement health initiatives, intensive case management, and culturally-affirming community programs. The manager will oversee outreach, engagement, and partnerships for service linkages, program development, and data-driven holistic health initiatives, contributing to the organization's mission of addressing inequity and enhancing community resilience.

Requirements

A college degree in social work, public health, community development or similar.
4+ years of clinical social work experience in a supervised setting OR 5+ years experience in community health, direct service and/or intensive case management.
2+ years of demonstrated experience leading, coaching, and collaborating with a team.
Demonstrated knowledge of the mental health, social, and cultural needs of underserved communities and the historical and contemporary impacts of racism and structural inequities.
Demonstrated experience with trauma-informed systems of care, and providing racially and culturally-responsive services and programs for diverse populations.
Ability to communicate effectively and professionally with staff, clients, volunteers, community stakeholders, funders, and government agencies.
Demonstrates professionalism, socioemotional intelligence, and integrity.
Excellent verbal, writing, and comprehension skills.
Demonstrates strong project management skills and the keen ability to plan, implement, and execute.
Ability to be flexible and adaptive to change.
Ability to work with diversity and challenge, establishing and maintaining working relationships with co-workers, volunteers, funding source representatives, board members, and other service providers.
Ability to manage staff and contribute to strategic hiring decisions.
Deep understanding of social and racial issues and committed to championing causes that serve low-income and communities of color; direct experience in working with vulnerable and diverse populations.
Demonstrated excellence in organizational and systems planning and implementation.
Demonstrated interpersonal skills including flexibility and the ability to listen, negotiate, and collaborate with various stakeholders.
Proactive, organized, independent, motivated, and detailed-oriented manager.
Experience in successful people management and acute soft skills.
Ability to work independently and be both creative and strategic when confronted with complex and multifaceted opportunities and challenges.
A positive attitude, compassion, and strong team-oriented work ethic.
Ability to communicate effectively and professionally with agency staff, clients, volunteers, funders, partners, and families served.
Demonstrates a high degree of professionalism, emotional intelligence, and integrity.
Demonstrates ability to plan, implement, and execute.
Google Suite, MS Excel and software proficiency required.
Acuity to detail is critical for this role.
Current CA Driver’s License, current auto insurance, and a clean driving record.
Current CPR & First Aid Certificate (every two years after that).
Current Immunizations (TB) (every two years after that).
Clearance Child Mandated Reporting.

Nice To Haves

LCSW and/or MSW is highly preferred.
Lived experience with Black/African-American communities and/or communities of color and/or navigating housing insecurity and/or the justice system preferred.
Familiarity with Medical Billing and SFDPH Reporting and Compliance Systems.

Responsibilities

Supervise, direct, and coach (2) BSAFE Case Coordinators, ensuring alignment and collaboration amongst BSAFE Staff, Community Resiliency Programs Team, and larger BTWCSC staff.
Ensure the BSAFE Program's operational needs are met, providing staff with necessary resources.
Oversee the implementation and maintenance of high-quality BSAFE programs and services, including Mental Health and Behavioral Health Services, Intensive Case Management, Intergenerational Cultural Gatherings, Preventative Health Screenings and Services, Educational wellness activities and programs, and Community Support Groups.
Manage and coordinate BTWCSC staff hires, vendors, and subcontractors to ensure high-quality service provision and programming.
Ensure BSAFE Program operations function within approved budgets and grant contract deliverables.
Conduct excellent customer service, addressing client complaints and concerns, and providing follow-up staff training.
Support organizational-wide outreach and engagement strategies and partnerships.
Manage the BSAFE Program’s integration across other Community Resiliency Programs for streamlined access to resources.
Manage the BSAFE’s programming and coordination of services, including therapeutic support, wellness programming, and intensive case management.
Track and manage client intakes/assessments and service management plans, maintaining confidentiality, accuracy, and compliance.
Support the management and tracking of client referrals and service linkages to appropriate resources.
Support the BSAFE Program’s intensive case management caseload, monitoring progress, timelines, and financial distributions.
Identify and provide emergency crisis services and interventions as necessary.
Maintain biweekly and/or monthly care coordination meetings with staff, practitioners, and providers.
Initiate, develop, and vet strategic partnerships with mission-aligned organizations, health providers, practitioners, and stakeholders.
Develop knowledge on policy and advocacy issues relating to economic justice, housing, and public health and safety.
Represent BTWCSC in projects that work on the policy level to address the needs of underrepresented communities.
Ensure invoices and receipts for BSAFE program expenditures are tracked and serve stated program objectives.
Compile data in a timely and accurate manner to ensure compliance with grant contracts and regulatory requirements.
Support the completion of data gathering and monitoring efforts, including quality improvement efforts.
Maintain a secure, HIPPA-compliant database, ensuring utmost confidentiality and data integrity.
Other duties as assigned.

Benefits

100% employer covered excellent health, dental, and vision benefits
Paid time off, including 15 days paid vacation, plus holidays and Center breaks/closures
Workers compensation
Employee assistance program
Monthly wellness benefit after 90 days
Access to daily chef cooked meals and snacks
Commuter benefits
Life and disability insurance
401(k) with employer contribution
Professional development opportunities, including conferences, seminars, webinars, and trainings