BSAFE Program Manager

BTWCSC•San Francisco, CA

4d•Onsite

About The Position

The Booker T. Washington Community Service Center (BTWCSC) is seeking a reliable, collaborative, and results-driven professional nonprofit BSAFE Program Manager to help its dynamic, multi-service organization meet its ambitious short-term and long-term operational targets while sustaining its growth. Under the direction of the BSAFE Associate Director, the BSAFE Program Manager will be responsible for managing the “One Door” client intake process and the related resource referral associated with its operation. In this capacity, the candidate will direct, coordinate and collaborate with all staff to support the implementation of a robust portfolio of health initiatives and quality services, including intensive case management services, while promoting culturally-affirming community programs that stabilize the community. The candidate will be responsible for the implementation of the program’s outreach and engagement activities, while working with mission-aligned partnerships for service linkages and referrals, program development and strategy, and other data-driven holistic health initiatives to further more equitable and culturally-congruent community wellness and stabilization goals. The successful candidate will contribute to the organization's mission, working to address legacies of inequity and expanding community resilience and wellbeing while enhancing BTWCSC's commitment to excellence.

Requirements

A college degree in social work, public health, community development or similar; and LCSW and/or MSW is highly preferred.
4+ years of clinical social work experience in a supervised setting OR 5+ years experience in community health, direct service and/or intensive case management.
2+ years of demonstrated experience leading, coaching and collaborating with a team.
Demonstrated knowledge of the mental health, social and cultural needs of underserved communities and the historical and contemporary impacts of racism and structural inequities.
Demonstrated experience with trauma-informed systems of care, and providing racially and culturally-responsive services and programs for diverse populations.
Ability to communicate effectively and professionally with staff, clients, volunteers, community stakeholders, funders and government agencies.
Demonstrates professionalism, socioemotional intelligence, and integrity.
Excellent verbal, writing, and comprehension skills.
Demonstrates strong project management skills and the keen ability to plan, implement, and execute.
Strong applicants must have the ability to be flexible and adaptive to change.
Ability to work with diversity and challenge, establishing and maintaining working relationships with co-workers, volunteers, funding source representatives, board members, and other service providers.
Ability to manage staff and contribute to strategic hiring decisions
Deep understanding of social and racial issues and committed to championing causes that serve low-income and communities of color; direct experience in working with vulnerable and diverse populations
Demonstrated excellence in organizational and systems planning and implementation
Demonstrated interpersonal skills including flexibility and the ability to listen, negotiate and collaborate with various stakeholders
Proactive, organized, independent, motivated and detailed oriented manager
Experience in successful people management and acute soft skills
Ability to work independently and be both creative and strategic when confronted with complex and multifaceted opportunities and challenges
A positive attitude, compassion, and strong team-oriented work ethic
Ability to communicate effectively and professionally with agency staff, clients, volunteers, funders, partners and families served
Demonstrates a high degree of professionalism, emotional intelligence, and integrity
Demonstrates ability to plan, implement, and execute.
Strong applicants must have the ability to be flexible and adapt to change
Google Suite, MS Excel and software proficiency required
Acuity to detail is critical for this role.
Current CA Driver’s License, current auto insurance, and a clean driving record.
Current CPR & First Aid Certificate (every two years after that)
Current Immunizations (TB) (every two years after that)
Clearance Child Mandated Reporting

Nice To Haves

Lived experience with Black/African-American communities and/or communities of color and/or navigating housing insecurity and/or the justice system preferred.

Responsibilities

Supervise, direct and coach (2) BSAFE Case Coordinators, and, using the organization's service leadership philosophy and commitment to excellence.
Ensure alignment and collaboration amongst BSAFE Staff, Community Resiliency Programs Team, and larger BTWCSC staff to cultivate a culture of ongoing learning and excellence.
Maintain effective and clear 2-way communication between management and frontline staff by ensuring accurate, timely, and concise dissemination of information.
Conduct and facilitate staff development training and presentations that uplift culturally-affirming, trauma-informed service provision and program development.
Ensure the BSAFE Program's operational needs are met for effective delivery.
Provide staff with the necessary technology, workspace, tools, and structures to fulfill their roles effectively and efficiently.
Working with the BSAFE Program team, the implementation, and maintenance of high-quality BSAFE programs and services that promote the holistic wellness and stabilization of the community from an Afrocentric cultural lens.
Manage and coordination of BTWCSC staff hires, vendors and subcontractors to ensure high quality service provision and programming.
Ensure that various BSAFE Program operations function within the approved budgets and grant contract deliverables and parameters.
Conduct excellent customer service, expediently addressing any client complaints or concerns, and providing follow-up staff training and coaching to improve client experience.
Support organizational wide outreach and engagement strategies, activities and partnerships with local housing sites, churches, small businesses, trusted messengers, and target community stakeholders within the Fillmore/Western Addition and District 5.
Manage the BSAFE Program’s integration across other Community Resiliency Programs to facilitate the streamlined access to resources, including locating housing, food, clothing, school programs, vocational opportunities or services, life skills, employment services, and/or relevant mental health services.
Manage the BSAFE’s programming and the coordination of services, including therapeutic support, wellness programming, and intensive case management.
Able to facilitate psycho-educational groups.
Track and manage client intakes/assessments and service management plans, maintaining confidentiality, accuracy, compliance throughout.
Under the supervision of the Associate Director (LCSW) support the management and tracking of client referrals and/or service linkages to appropriate resources and services from vetted partner organizations and agencies.
Support the BSAFE Program’s intensive case management caseload, monitoring caseload progress, timelines, and financial distributions, while keeping an eye on emerging community needs to further inform program development, services, and policy advocacy.
Identify and provide emergency crisis services and interventions as necessary, while effectively coordinating holistic support.
Maintain biweekly and/or monthly care coordination meetings with staff, practitioners and providers to ensure a collaborative and seamless delivery of services.
Initiate, develop and vet strategic partnerships with mission-aligned organizations, health providers, practitioners, and/or stakeholders to facilitate service collaborations, referrals and/or service linkages.
Develop knowledge on policy and advocacy issues relating to economic justice, housing, and public health and safety to further align BSAFE Program services and interventions.
Represent BTWCSC in projects that work on the policy level to address the needs of underrepresented communities.
Ensure invoices and receipts for BSAFE program expenditures are tracked and serve stated program objectives.
Under the direction of the Associate Director of BSAFE, compile data in a timely and accurate manner to ensure compliance with grant contracts and regulatory requirements related to the BSAFE Program.
Support the completion of data gathering and monitoring efforts.
Maintain a secure, HIPPA-compliant database, ensuring utmost confidentiality and data integrity.
Familiarity with Medical Billing and SFDPH Reporting and Compliance Systems.
Other duties as assigned.

Benefits

100% employer covered excellent health, dental, and vision benefits
Paid time off, including 15 days paid vacation, plus holidays and Center breaks/closures
Workers compensation
Employee assistance program
Monthly wellness benefit after 90 days
Access to daily chef cooked meals and snacks
Commuter benefits
Life and disability insurance
401(k) with employer contribution
Professional development opportunities, including conferences, seminars, webinars, and trainings