Brokerage Support Associate Manager

Wells Fargo•Las Vegas, NV

1d•$77,000 - $121,000•Onsite

About The Position

Wells Fargo is seeking a Brokerage Support Associate Manager for the Advisor Support Team (AST) supporting Wells Fargo Advisors within Wealth & Investment Management. The role leads a team of Registered and Unregistered Client Associates and supports Financial Advisors across the Wells Fargo Advisors footprint. It focuses on timely, accurate, and compliant transaction processing, improved digital onboarding and money-movement adoption, and reducing operational support issues and documentation errors. The manager provides operational, service, and technology support to Financial Advisors, Client Associates, and branch associates; makes daily supervisory and tactical decisions; and collaborates with internal partners and field leaders. The role manages people and financial resources for advisor support, and is responsible for hiring, onboarding, training, recognition, engagement, and development of Client Associates in designated markets. Ongoing employment requires maintaining appropriate FINRA licenses and may require state registration or specific product or SAFE licenses. The role is subject to FINRA background screening, ongoing regulatory obligations, and Wells Fargo policies concerning outside activities and personal investing. The position is not eligible for visa sponsorship. The posting location is 6325 S Rainbow Blvd, Las Vegas, Nevada 89118. The listed base pay range is $77,000 to $121,000, and employees may also be eligible for incentive opportunities.

Requirements

At least 4 years of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience, including managing, coaching, and training.
For US applicants: Successfully completed FINRA Series 7 and 63 or Series 7 and 66 examinations, or FINRA-recognized equivalents, sufficient to qualify for immediate FINRA registration.
Obtain and/or maintain appropriate FINRA license(s) for ongoing employment; state registration, specific product licenses, or SAFE licensing may also apply where required.
Successfully complete a background check prior to hire and meet enhanced financial fitness and criminal background standards.
Comply with ongoing regulatory obligations, including periodic screening and mandatory reporting of certain incidents.
Provide information to the Wells Fargo Personal Account Dealing Team and comply with applicable policies concerning outside activities and/or personal investing if hired.

Nice To Haves

Brokerage client support experience or financial services industry experience.
Successfully completed FINRA Series 9/10 examinations or FINRA-recognized equivalents.
Demonstrated change management and conflict resolution skills.
Ability to assess issues, make quick decisions, implement solutions, and influence change.
Customer service focus and ability to balance the needs of clients, shareholders, and team members.
Expert brokerage operational knowledge.
Intermediate Microsoft Office skills.
Strong attention to detail and accuracy.
Proven ability to prioritize tasks, stay organized, and manage competing demands in a fast-paced environment.

Responsibilities

Lead Registered and Unregistered Client Associates in transactional tasks and processes to ensure timely completion, quality, and compliance.
Increase digital onboarding and money-movement adoption while reducing operational support issues and documentation errors.
Support Financial Advisors within the Wells Fargo Advisors footprint.
Identify opportunities to improve customer service, enhance policies and procedures, and develop customer service risk controls.
Make daily supervisory and tactical decisions and resolve customer, colleague, and staffing issues under the direction of customer service management, using interpretation of policies and procedures.
Collaborate and consult with internal partners, field leaders, and colleagues to support customer satisfaction.
Interact directly with internal partners.
Manage allocation of people and financial resources for financial advisor support.
Mentor and guide development of direct reports and assist with hiring talent.
Serve as the initial point of contact for operational, service, and technology inquiries from Financial Advisors, Client Associates, and other branch associates.
Oversee onboarding, training, recognition, engagement, and development of new and existing Client Associates in designated markets.
Ensure Client Associates are trained in key Client Relationship Group ease-of-doing-business initiatives.
Follow applicable risk programs, Wells Fargo policies and procedures, risk and compliance obligations, and timely escalation and remediation requirements.