Brokerage Support Analyst

Tradeify

1d • Remote

About The Position

Tradeify is a fast-growing fintech and proprietary trading platform helping traders access capital, advanced tools, and a high-performance ecosystem. As we expand into brokerage services, we are building Tradeify Brokerage to deliver a seamless futures trading experience backed by world-class support, technology, and trader education.

We are hiring a Brokerage Support Analyst to help power the day-to-day client support operations of Tradeify Brokerage. This person will be on the front lines assisting customers with brokerage account questions, onboarding, platform issues, funding inquiries, and general trading support.

You will work cross-functionally with Operations, Compliance, Product, and Customer Experience teams to ensure traders receive fast, accurate, and professional support. This is an ideal role for someone who thrives in fast-paced environments, enjoys solving problems, and wants exposure to a growing brokerage business.

Requirements

• 1–3+ years of experience in brokerage support, financial services support, fintech support, or trading operations
• Strong communication skills with a customer-first mindset
• High attention to detail and ability to work quickly under pressure
• Comfortable handling multiple chats/tickets at once
• Strong problem-solving ability and ownership mentality
• Familiarity with futures trading, brokerage accounts, or trading platforms

Nice To Haves

• Experience supporting active traders or brokerage customers
• Knowledge of futures markets, margin, risk controls, and order types
• Experience with ticketing systems such as Zendesk, Intercom, or similar
• Exposure to clearing firms, FCM workflows, or brokerage back-office processes
• Startup or high-growth company experience

Responsibilities

• Serve as a primary point of contact for brokerage clients via email, chat, and ticketing systems
• Assist customers with new account onboarding, KYC documentation, and account setup
• Respond to inquiries related to logins, platform access, market data, order routing, balances, and funding requests
• Help troubleshoot common trading platform or connectivity issues
• Deliver high-touch service to active traders in a timely and professional manner
• Monitor incoming support queues and prioritize urgent trader issues
• Assist with account maintenance requests including profile updates, permissions, and basic account changes
• Coordinate with clearing firms, FCM partners, and internal teams when escalations are required
• Track support trends and recurring issues to improve internal workflows
• Escalate suspicious activity, complaints, or regulatory concerns appropriately
• Follow internal procedures related to AML, KYC, privacy, and recordkeeping
• Maintain accurate documentation of all client interactions and requests
• Help build knowledge base articles, macros, and SOPs as Tradeify Brokerage scales
• Identify opportunities to improve customer experience, turnaround times, and internal processes
• Provide product feedback based on trader pain points and support data

Benefits

• High visibility role with growth potential into Operations, Risk, or Client Success
• Remote-first team with startup energy
• Opportunity to help shape support operations from the ground up

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed