Brokerage Representative - Remote

UPS•Mississauga, ON

1d•CA$18 - CA$19•Remote

About The Position

This position is responsible for processing the customs clearance (release) and/or confirming declarations for non-complex to complex shipments, guided by the CCBS system and personal skills. This role requires the handling of delivery service and/or import permits requests if required and/or gathering and sending proper documentation to the government. This position assesses all fees for the importation of international packages and performs general brokerage tasks.

Requirements

1 year of experience in customs operations - Required
In-depth knowledge of customs operations, laws and regulations, and other government departments
In-depth knowledge of HS system, CUSMA (Canada, US, Mexico Agreement), and permit process
Intermediate computer skills: Microsoft Office
Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills

Nice To Haves

Customs Specialist ‘’CCS’’ certification - Preferred
Previous experience in a call center environment – Preferred
Bachelor's degree or International equivalent - Preferred

Responsibilities

Assess duties, taxes, and brokerage fees of imported commodities.
Ensures assessment of duties and taxes adhere to local Customs and Revenue Agency regulations.
Contact customers on brokerage related matters.
Entry the data from the open customer’s files, validate information, credit, and invoicing.
Collect supplementary information or documentation from customers, drivers, custom and other offices, etc., when required.
Identify customer profiles discrepancies.
Answer standard questions and requests from customers, drivers, customs, and other offices.
Work as team member with other partners: clients, employees, carriers, inbound agents.
Identify business opportunities.
Rapid and efficient support; dossiers in order, productivity in number of files prepared.
Process on time and error free the information.
Follow operational guidelines; cross-selling.
Cooperate and assist with internal team members.