Remote Brokerage Service Coordinator

SendaRide

6d•Remote

About The Position

SendaRide provides non-emergency medical transportation services. The Brokerage Services Coordinator is an administrative and operations-focused role responsible for monitoring broker portals, reviewing available transportation requests, entering approved trips into SendaRide’s scheduling system, updating trip notes, and supporting successful ride fulfillment. In this position, you will review trip requests and determine whether they should be accepted, denied, or escalated based on service area, operational capacity, client requirements, and SendaRide guidelines. You will serve as a key connection point between broker platforms, internal operations teams, and SendaRide’s scheduling platform. This is a fast-paced remote operations role that requires strong attention to detail, accuracy, time management, accountability, and comfort working across multiple systems throughout the day.

Requirements

Strong attention to detail and accuracy when reviewing, entering, and updating information.
Experience with administrative support, operations support, dispatch, logistics, transportation coordination, healthcare support, customer service, or related work.
Ability to work quickly and accurately across multiple platforms, systems, tabs, and workflows.
Strong written and verbal communication skills.
Ability to follow guidelines, make sound decisions, and escalate concerns appropriately.
Strong problem-solving skills and the ability to identify issues before they impact operations.
Ability to manage time effectively and prioritize urgent or time-sensitive work.
Comfort working in a fast-paced, remote environment with changing priorities.
Ability to maintain confidentiality and handle sensitive information appropriately.
Dependable attendance and strong schedule adherence.

Nice To Haves

1+ year of experience in operations support, administrative coordination, dispatching, logistics, transportation, customer support, healthcare operations, or a related role.
Experience working with online portals, scheduling systems, CRM platforms, dispatch software, or transportation management systems.
Experience in non-emergency medical transportation, healthcare transportation, brokerage operations, medical scheduling, or ride coordination is a plus.
Proficiency with Microsoft Office, Outlook, Excel, and general computer systems.
Ability to learn new software platforms and workflows quickly.

Responsibilities

Monitor transportation broker platforms and online portals for new trip opportunities, trip changes, cancellations, updates, and modifications.
Review trip requests to determine whether they should be accepted, denied, or escalated based on service area, geographic coverage, operational capacity, client requirements, and company guidelines.
Accurately enter approved trips into SendaRide’s scheduling platform with complete rider, pickup, drop-off, appointment, mileage, and trip details.
Update ride notes, trip documentation, and scheduling information to ensure accuracy and operational clarity.
Coordinate with internal teams and SendaRide Guides to support successful trip completion and on-time performance.
Identify trip discrepancies, missing information, scheduling concerns, or operational issues and escalate as needed.
Support billing accuracy by ensuring accepted trips are entered, documented, and updated correctly.
Communicate professionally with broker clients, internal departments, and Guides regarding trip details, updates, cancellations, and discrepancies.
Help maintain accurate records and organized workflows across broker portals and internal systems.
Support daily transportation operations by responding quickly and accurately to changing priorities.