Brokerage Dispatcher Specialist

Fresh Del Monte Produce Company•Coral Gables, FL

12d•Onsite

About The Position

This position will be responsible for developing relationships with customers and arranging freight transportation to meet their needs. The most successful freight brokers are comfortable working in a fast-paced environment and have exceptional problem solving and organizational skills.

Requirements

Work hours – 50 + hours per week as needed
High School diploma or GED, but college degree preferred
3-6 years of transportation and 3rd party dispatch experience in sourcing and developing carriers and routing.
Work independently, great communicator & customer service skills
Negotiation skills
Problem solving/Investigation skills
Ability to coordinate high volume phone skills
Computer experience with Microsoft products like excel and email
Accurate typing skills
Preferred transportation experience
High School Degree/ College Degree
Data Entry & high-volume phone skills
Good/Great Communicator & customer service skills
Problem Solving/Investigation
Computer experience, preferably brokerage or asset
Ability to work in a fast-paced environment
Ability to resolve conflicts
Ability to organize/prioritize variety of tasks/projects
MS Office Skills (Excel, Word, Power Point)

Responsibilities

Provide superior customer service to both internal and external customers by exceeding their expectations
Dispatch Company controlled freight and supported sales and commodity group managers.
Negotiating rates with Carriers/Broker for expedited loads, re-routes, and new lanes
Meet or exceed rate expectations as defined by corporate pricing
Manage tendering process via TMS to route the lowest cost provider
Maintain billing and dispatch accuracy of 98% or greater
Dispatch/coordinating between carrier drivers/dispatch and sales
Post freight on various load boards and call carriers/broker to book loads
Confirming/verify rate via load tendering process
Follow company policy for processes and procedures
Managing demurrage, detention, layover, and other accessorial costs in accordance with company process and solve driver/carrier/broker issues
Maintain on time Pick-Up and Delivery performance of 97% or better
Update/track carrier/driver location information within company guidelines
Back up other dispatch positions
Assist Manager or Director, Logistics Services in leadership duties and reports when instructed
Dispatching drivers/Carriers
Make sure and coordinating between carrier drivers/dispatch and customers on load information
Scheduling drivers/Carriers
Problem solves driver/carrier issues
Maintain on time Pick-Up and Delivery performance of 98% or better