Dispatcher Specialist

Lineage Logistics•Pasadena, TX

1d•Hybrid

About The Position

Lineage drayage services offer a simplified and streamlined way to connect domestic warehouse and ocean transportation networks when importing and exporting goods. The Dispatcher Specialist is responsible for supporting a dynamic environment with daily communications and the routing, scheduling and dispatching of drivers between our loading docks and ports. This role requires a high level of critical thinking skills and the ability to operate in a fast-paced environment with many operational demands.

Requirements

Bachelor’s degree in related field or equivalent experience
2 years port dispatching experience
Knowledge of shipping and transportation operations and familiarity with import and export processes
2 years of Transportation Management System (TMS) experience
Proficient computer skills including Microsoft Office Suite
Excellent verbal and written communication skills with the ability to interact with internal and external customers
Excellent organizational skills and the ability to function in a fast paced, highly visible, and changing environment
Excellent analytical and problem-solving skills, including the ability to deal with ambiguity

Nice To Haves

Being fluent in Spanish is advantageous but not required

Responsibilities

Prepare the routing and dispatch schedule for drivers and equipment daily to achieve customers on time service requirements
Establish and maintain collaborative relationships with: Warehouse personnel to ensure streamlined communication and help mitigate port penalties, Internal company drivers to ensure efficiency and engagement, Carriers to ensure effective usage
Use a dynamic routing system to efficiently route product outbound ensuring accurate record keeping
Utilize expert knowledge of the Transportation Management System (TMS)
Oversee and monitor driver performance, providing guidance and recommending corrective actions when necessary to ensure compliance with company standards and safety protocols
Monitor drivers’ hours to ensure appropriate workload to prevent violations
Maintain expert knowledge of both intrastate and interstate DOT regulations and the transport industry (HOS, violations, break periods, weight requirements from state to state, location specific permits and certifications needed)
Understand profit margins in conjunction with meeting customer requirements
Coordinate and communicate changes to delivery and backhaul assignments to accommodate for unforeseen circumstances such as port closures, equipment failures, or last-minute customer requests
Address matters that arise and provide timely, thoughtful recommendations to solve issues to meet customer business needs
Play a supporting role in identifying continuous improvement opportunities for productivity, efficiency, and customer service
Understand, manage and Monitor equipment inventory across multiple yards and support drivers with breakdowns and or repairs of equipment with vendors