Brokerage Specialist
UPS•Fredericton, NB
•Onsite
About The Position
The Employee Development Assistant (EDA) supports operations by delivering training, monitoring processes for quality and compliance, and assisting with daily workflow. This role helps drive employee development, ensure timely processing of freight and documentation, and supports customer service through issue resolution and reporting.
Requirements
- High School Diploma (required)
- Strong communication, training, and interpersonal skills
- Excellent problem-solving and organizational abilities
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused with a strong attention to quality
Nice To Haves
- College/University (preferred)
- Experience in operations, training, or logistics (preferred)
- Bilingualism is an asset
Responsibilities
- Train, onboard, and coach new and existing employees
- Deliver on-the-job training (OJT) and cross-training
- Coordinate employee evaluations, goals, and certifications
- Support daily operational priorities and team performance
- Monitor processes for quality, efficiency, and compliance
- Identify trends and generate performance reports
- Lead team communication (PCM) and promote engagement
- Provide feedback, recognition, and support employee development
- Resolve operational, process, and personnel issues
- Ensure timely handling of freight and documentation
- Deliver excellent customer service to internal and external stakeholders
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
