Brokerage Customer Service Representative

Redwood Logistics•Laredo, TX

11d•Onsite

About The Position

Brokerage Customer Service Representative Reports To: Imports Manager Location: Laredo, TX Environment: Onsite Status: Hourly, Non-Exempt Who We Are: Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico. Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry. Whether you�re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers. Purpose of Your Work: As a Brokerage Customer Service Representative working within Redwood Multimodal (one of our entities), you will be responsible for interacting with customers to address inquiries and resolve issues. Bilingual candidates are highly encouraged to apply. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for providing outstanding customer support.

Requirements

Minimum of 2 years� experience in Customer Service and Brokerage Imports
Bilingual English/Spanish
Candidates must pass a drug test and background check
Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
Proficiency in computer systems and software for data entry and record management.
Ability to handle challenging situations calmly and professionally.
Strong problem-solving skills with attention to detail.
A positive attitude and willingness to learn new processes.
Team player
Organized

Nice To Haves

Bilingual advantage

Responsibilities

Provide exceptional customer support through various channels including phone, email, and chat.
Communicate effectively with customers to understand their needs and provide appropriate solutions.
Collaborate with team members to improve service.
Follow up on arrival status, obtaining release, keeping up to date on evolving tariff and trade requirements for vessel shipments.
Obtaining and communicating duty approvals.
Assist in sales efforts by identifying opportunities for upselling or cross-selling products.
Create entries, ISF's, monthly/daily reports.
Complete internal status reports.

Benefits

Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Paid time off, floating holidays, time off to volunteer and rollover
Paid parental leave
Medical, dental, vision and 401k plans (with match)
Flexible spending account, mass transit and dependent care plans available
Health savings account, with a annual company contribution for plan participants
Short-term and long-term disability; life insurance policies subsidized by company
Additional benefits including pet insurance, accident care, access to legal advice and more