Brokerage Client Service Associate - Fairfax, VA

Truist Bank • Fairfax, VA

1d • Onsite

About The Position

This is an in-office position located at 4020 University Drive, Fairfax, Virginia. The Brokerage Client Service Associate provides general servicing and support to Financial Advisors, including administrative and operational support, business development assistance, and consistent client service when the Financial Advisor is unavailable. The role involves assisting with client servicing, investment research, financial plans, trades, and transactions; handling orders and general market inquiries; processing corporate actions when licensed; supporting new account paperwork and operational requests; and helping mitigate risk through client authentication procedures. The associate also supports appointment and calendar management, client communications and records, sales opportunities, operational guidance, and branch needs. English fluency is required, and the work shift is first shift.

Requirements

• Bachelor’s degree or equivalent experience and related training.
• Experience in the securities industry and/or a sales assistant role.
• Knowledge of securities markets and brokerage accounts.
• Knowledge of annuity product features and attributes.
• FINRA SIE, Series 7, and Series 66 licenses, or willingness to pursue them and obtain them within 365 days of employment.
• Exceptional telephone skills and the ability to interact appropriately with clients of varying experience levels regarding securities transactions and brokerage accounts.
• Effective time-management skills.
• Ability to communicate effectively and professionally with clients, managers, and teammates.
• Ability to evaluate, assimilate, and use detailed and complex written and verbal technical information.
• Ability to work in a self-directed fashion.
• Proficiency in basic computer applications, such as Microsoft Office.

Nice To Haves

• Three years of experience in the securities industry.
• Previous sales and/or banking experience.
• Bachelor’s degree in business, accounting, finance, or banking, or equivalent education and related training.
• Experience in a call center or brokerage office environment, preferably with a focus on outbound sales calls.

Responsibilities

• Assist Financial Advisors in servicing clients, including preparing financial plans, conducting investment research, and completing client trades and transactions.
• Receive and place orders as directed by Financial Advisors and assigned clients, and respond to general market and trading questions.
• Process corporate actions requiring a license, such as tender offers, optional dividends, and exercises of warrants and rights.
• Schedule and confirm client appointments; enter information in SalesForce; create meeting agendas and summaries; coordinate marketing events; answer and return calls; manage expense reports; prepare routine client correspondence; and maintain client records.
• Manage Financial Advisors’ calendars to maximize appointment productivity, minimize travel time, and allow appropriate time for presentations and questions.
• Contact potential investment clients based on internal and bank leads, and identify sales opportunities using product and industry knowledge.
• Provide Financial Advisors with operational guidance, including systems navigation and document fulfillment.
• Prepare new-business paperwork, obtain client signatures, submit documentation, and follow up on new account documentation.
• Mitigate risk by following authentication standards, including authenticating incoming and outgoing client calls and making callbacks for high-risk transactions.
• Maintain a professional environment and create a positive impression.
• Submit and process operational requests, which may include fund distributions, check deposits, journals, client and account updates, and ACAT initiation.
• Coordinate with Financial Advisors to ensure reports, such as insufficient funds for periodic distributions and unmet RMDs, are reviewed and addressed.
• Assist with physical branch needs, such as opening and closing and general maintenance or service requests.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Position- and division-dependent eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan
• Additional incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level