Field Service Rep HW - Fairfax, VA

Siemens Healthineers•Rockville, PA

1d•Remote

About The Position

The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs, ensuring customer equipment operates efficiently. The Hardware FSR troubleshoots, repairs, installs, upgrades, and performs preventive maintenance on designated VMS equipment in accordance with instructions and company guidelines. The role works within a designated field service territory and represents VMS in professional communication with the team, customers, management, sales, and technical support. This is a field-based remote position requiring onsite work at several local customer locations. The candidate must live close to Fairfax, Virginia, or be willing to relocate there. The position requires full access to Siemens Healthineers client sites and compliance with applicable vendor credentialing requirements. Applicants must be legally authorized to work in the United States without current or future employer-sponsored work authorization. The role is governed by the Fleet Safety Policy; applicants must hold a valid driver’s license in their state of residence and meet the stated driving-history requirements unless prohibited by applicable law. The minimum education requirement is a high school degree or equivalent. An associate degree, technical or vocational training, or military electronics experience is preferred, along with 2–5 years of related experience. The position requires completion of specified VMS C3 product training and HW Level II and Imaging Level II certification testing. The stated base pay range is $62,020–$85,283. Starting pay may vary based on geography, skills, education, experience, and other qualifications. The company lists medical, dental, and vision insurance; a 401(k) retirement plan; life and short- and long-term disability insurance; paid parking or public transportation; paid time off; and paid sick and safe time, subject to eligibility requirements.

Requirements

High school degree or equivalent.
2–5 years of related experience is listed with the preferred education and experience qualifications.
Technical knowledge and experience using technical documentation, standards, principles, concepts, and techniques in the field.
Sound knowledge and professional experience with electronic and electro-mechanical engineering and testing equipment used to verify, check out, and calibrate electronic equipment.
Sound knowledge and professional technical experience with microcomputers and PC-based systems.
Computer usage and debugging skills.
Ability to identify and repair routine software and delivery-system network problems.
Ability to identify and resolve simple imaging system defects.
Ability to diagnose and solve moderately complex mechanical problems, including simple vacuum leaks.
Ability to perform vacuum system gun replacements and target replacements.
Ability to manage difficult customer situations, including troubleshooting while the customer is observing.
Ability to understand and use the escalation process.
Completion of all required VMS training classes for C3 products.
Completion of VMS HW Level II and Imaging Level II certification testing.
Achieve certification status for C3 products.
Meet all applicable vendor credentialing requirements needed for access to VMS client sites, unless prohibited by law; requirements may include identity documentation, background checks, drug screens, immunizations, annual TB testing, and healthcare training.
Valid driver’s license in the state of residence and compliance with applicable Fleet Safety Policy driving-history requirements, unless a restriction is prohibited by state or local law.
Legally authorized to work in the United States without current or future employer-sponsored work authorization.
Live within close proximity to Fairfax, Virginia, or be willing to relocate there.

Nice To Haves

Associate degree, technical or vocational training, or military experience with electronics.
Familiarity with business tools such as email, Microsoft Word, Excel, and PowerPoint.
Experience with HCM software such as Workday, or an equivalent ERP product and productivity software.

Responsibilities

Troubleshoot, diagnose, and repair designated VMS equipment in an assigned service territory, including preventive maintenance, installations, and upgrades, in accordance with VMS guidelines.
Manage time and schedules for preventive maintenance, installations, upgrades, and incoming customer calls; assess and prioritize customer requests and follow them through to completion.
Recognize when incidents need escalation and request assistance from more tenured representatives when necessary.
Investigate difficult customer issues, diagnose and resolve them, and meet established FSR levels.
Manage the service territory and expenses, including timely completion and submission of field service and expense reports and management of consignment and other required documentation according to VMS procedures.
Develop and maintain strong customer relationships through effective written, verbal, and interpersonal communication.
Provide primary support for machine accounts for which the representative has completed certification.
Use the escalation process to involve senior FSRs, management, NTS, PSE, or Applications as appropriate.
Complete routine maintenance, including major STBs; identify and resolve simple imaging system defects and routine software and delivery-system network problems.
Diagnose and resolve moderately complex mechanical problems, including simple vacuum leaks, and perform vacuum system gun and target replacements.