Broker Sales Representative

Waste Connections•Brownsville, FL

About The Position

The Broker Sales Representative fields calls from corporate / government clients and works to resolve problems they raise concerning service or billing as well as creates opportunities for sales with existing and new clients.

Requirements

Experience with Microsoft Word, Excel and Outlook

Nice To Haves

2 years of Sales Experience preferred
Degree from a 4 year college or university preferred
Solid Waste Industry Experience and or related field is also preferred.
Excellent verbal and written communication skills

Responsibilities

Works in conjunction with other departments to resolve customer disputes and create sales opportunities
Demonstrates the ability to become proficient in the use of proprietary operational systems.
Effectively communicates issues, needs and opportunities with employees and other managers.
Interviews customers and records interview information into the computer for the Sales Department
Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
Solicits sales of new or additional services.
Addresses complaints concerning billing or services rendered and complaints of service failures to designated departments for investigation.
Demonstrates the knowledge and effective use of software applications. These systems should include at a minimum Microsoft Word, Excel and Outlook
Communicates with customers in a manner that promotes goodwill.
Interacts with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
Promotes Waste Connections standard operating procedures, which assures efficient environmentally correct and safe workplace practices
Processes payments from customers and researches customer inquiries regarding their invoice.
Updates customer account information for routing and billing purposes.