Broker Relationship Manager

Aviva•Canada - BC - Home Office, BC

4d•CA$90,000 - CA$110,000•Hybrid

About The Position

Aviva Canada is seeking a dynamic Broker Relationship Manager for the BC region. This role involves acting as a comprehensive business consultant to drive all aspects of business relationships with brokers. The primary mission is to help brokers maximize the Aviva partnership and become a trusted resource for their business. Key focuses include profit management, identifying strategic business opportunities, fostering partnerships, and leading marketing campaigns across Personal and Commercial Lines. The role demands strong business acumen and a desire for continuous skill development.

Requirements

University – undergraduate degree or equivalent experience
8-10 years of related experience in the insurance industry
Portfolio management and marketing experience
Proven commercial insurance experience/strong commercial insurance acumen
Pipeline management / opportunity tracking
Strong analytical and decision-making capabilities
Relationship management skills
Customer and results focused
Strong networking capabilities
Very strong business management (business plans, marketing plans, metrics, understands business drivers) capabilities
Sophisticated negotiation skills
Strategic problem solver
Excellent oral and written communication skills

Nice To Haves

CIP designation an asset

Responsibilities

Ongoing performance management, including monitoring mix of business, new business support, LR and retention trends, and other key success indicators.
Identify strategic opportunities with broker partners, including succession planning gaps, merger or acquisition potential, business planning, digital readiness and portfolio transfers.
Act as the single point of contact for a broker partner, coordinating and orchestrating internal and external resources as vital.
Provide brokers with creative solutions to their business challenges, strengthening our partnerships.
Drive sales and marketing activities by aligning to the business plan, help brokers to grow their portfolios with Aviva.
Profit management through disciplined broker / portfolio management.
Give brokers insights into their portfolios to help them manage their business (and ours).
Use analytics to identify trends, mix of business problems, LR issues, etc.
Business planning and execution through the development of plans with brokers that align with Aviva’s territorial and line of business objectives.
Identifying strategic opportunities via portfolio transfers that add profitable volume to a broker’s book of business and identifying acquisition targets as well as consolidators.
Distribution assessment activities to fill any gaps.
Relationship management through building and strengthening relationships with principals, mid-managers, key producers and frontline staff.
Drive performance improvement tactics where applicable.
Develop solutions and find answers for their brokers by understanding their individual needs and providing expertise on how they can grow their business with Aviva.

Benefits

Eligibility for annual bonus
Retirement savings
Share plan
Health benefits
Personal wellness
Volunteer opportunities
Outstanding career development opportunities
Professional development education support
Competitive vacation package with the option to purchase 5 extra days off per year
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
Corporate wellness programs to support our employees’ physical and mental health