Broker Relationship Manager

MCAP•Vancouver, BC

5d•CA$95,000 - CA$105,000•Onsite

About The Position

This position is responsible for acting as the primary relationship contact for MCAP’s strategic Broker partners. The Broker Relationship Manager will focus their attention on assembling and growing a portfolio of brokers, developing relationships with and providing them with high levels of service including underwriting activities. The Broker Relationship Manager will be accountable for the annual achievement of specific targets set at the beginning of each fiscal year.

Requirements

Minimum 5 years sales experience – Financial Services preferred but not mandatory OR Minimum 5 years underwriting experience
Thorough knowledge of the pertinent Real Estate market, competitor innovations, trends and developments
Results oriented
Creative and innovative
Exceptional verbal and written communication skills
Excellent organizational and time-management skills
Excellent presentation skills
Ability to build meaningful and trusting relationships
Ability to multi-task in a fast paced environment
Effective negotiation and influence skills
Strong analytical and problem solving skills
Strong customer service skills.
Self-driven, motivated with the ability to work independently and in a team environment
Carries out duties with integrity and takes responsibility for actions.
University Degree / Post-Secondary education

Nice To Haves

Accredited Mortgage Professional (AMP, preferred) or courses to satisfy provincial regulatory requirements

Responsibilities

Within a defined geographic territory, promote the growth of profitable residential mortgages through effective business development by creating awareness, increasing results with existing MCAP Strategic Brokers, and identifying new/potential Brokers/Brokerages.
Perform relationship building activities in a professional manner and encouraging an open communication with respect to market trends and competitive intelligence.
Hold brokers accountable to committed volumes, funding ratios, and any other metrics as determined by MCAP.
Respond to questions or concerns from all clients with the intent to build/maintain relationships.
Provide all clients with mortgage options to assist in making an informed decision.
Maintain agreed upon turnaround time on applications and respond to questions and concerns received from clients via email, fax, phone calls or portal discussion within agreed upon time of receipt to ensure timely and accurate completion of each mortgage transaction.
Track and monitor broker performance for improvement of efficiency or managing appropriate action in the event that all efforts to improve fail.
Plan, schedule and conduct sales presentations and regular follow-up meetings with key brokers to establish relationships and further our success in meeting the company’s goals for growth of the mortgage portfolio.
Develop a thorough knowledge of mortgage products, policies and procedures, to facilitate promotion of our offerings with mortgage brokers and their customers.
Represent MCAP at industry related meetings and events.
Develop and tailor sales / campaign promotional materials, to be specific to meeting the needs of the targeted market.
Provide support tools to assist brokers with their client interactions (product information, pricing and ways to counter objections and solidify deal).
Communicate on a timely and regular basis rate updates, incentive programs, program and policy updates.
Develop an annual strategic and account plan for each broker.
Create a touch-point strategy to organize work week with calls and underwriting files.
Update and maintain all broker information for strategic partners.
Create and assemble weekly/monthly reporting to management team regarding funded and commitment volumes and closing ratios.
Create and distribute monthly reporting to brokers on funded volumes.
Contribute to the effective processing and approval of mortgage applications by effectively communicating company’s lending policy and procedures to brokers.
Determine and obtain all pertinent credit information such as proof of income, down payment confirmation and etc., and conducting appropriate due diligence thereon in order to meet credit and quality standards, including anti-money laundering and anti-terrorist financing standards and maintain desired reputation.
Issue and follow-up on commitments.
Obtain Mortgage Insurer approval for insured loans.
Order and review appraisals for all conventional mortgages.
Monitor mortgage broker activities and bring any activities which appear worthy of further investigation to the attention of appropriate officers.
Adjudicate information presented and address any discrepancies or inconsistencies.
Document the deal and write up rationale to support recommendation for approval.
Condition the deal in accordance with the recommendation for approval.
Deliver quick and creative mortgage solutions in order to structure files in order to meet company guidelines.