Broker Relationship Manager

Humana • Work at Home - North Carolina, NC

1d • $70,000 - $95,500 • Remote

About The Position

The Broker Relationship Manager (BRM) plays a critical role in supporting Humana’s distribution strategy by developing, managing, and growing relationships with local brokers and channel partners across the Greensboro and Winston-Salem markets. This position serves as a trusted partner to brokers, enabling them to successfully represent Humana’s Medicare products and deliver exceptional experiences to members and prospects. The BRM operates with a high degree of independence, managing moderately complex to complex situations while driving local market growth through strategic relationship management, training, and sales enablement.

Requirements

• Active North Carolina Health Insurance License OR ability to obtain within 90 days of hire
• 2+ years of experience in the Medicare industry
• Prior sales or broker-facing experience with demonstrated ability to meet or exceed targets
• Prior experience building strong relationships and partnerships with community organizations and healthcare providers
• Prior experience partnering external partners (brokers/agency) with training, coaching, and influencing.
• Must have a valid driver’s license, reliable transportation, and meet Humana’s driver safety requirements (including insurance minimums of 100/300/100 and MVR review)
• Must currently reside in Greensboro/Winston-Salem NC area or willing to relocate.
• Willingness to travel up to 75% locally across the Greensboro/Winston-Salem region

Nice To Haves

• Bachelor’s Degree
• Bilingual (Spanish, Korean, Chinese, or other languages relevant to local market)
• Experience working with broker distribution channels or partner networks
• Previous experience in training, onboarding, or sales enablement

Responsibilities

• Develop, maintain, and grow relationships with local brokers, agencies, and partner organizations within the assigned North Carolina market
• Drive membership growth by supporting broker sales activities and cultivating new and existing partner relationships
• Provide ongoing training, coaching, and enablement to brokers on Humana products, compliance requirements, and sales best practices
• Partner with brokers on community engagement efforts, marketing activations, and sales events to expand market presence
• Identify, recruit, and onboard new broker partners to strengthen Humana’s distribution network
• Support brokers throughout the sales lifecycle, including presentations, proposals, and troubleshooting member or prospect issues
• Analyze market trends, broker performance, and sales data to inform strategies and improve outcomes
• Collaborate cross-functionally with internal teams (marketing, compliance, operations) to support broker success
• Participate in local events, meetings, and community outreach to build brand awareness and relationships with providers and community stakeholders
• Influence local market strategy and contribute insights to broader departmental initiatives

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level