Broker Relations Manager
Skybox Capital•Chicago, IL
•Onsite
About The Position
GoTickets is hiring a Broker Relations Manager to support a fast-growing ticket marketplace operating at the center of live events, sports, and entertainment. This role is critical to the business — working directly with ticket brokers while using data to drive performance, pricing, and overall marketplace quality. This is an entry-level opportunity (1–3 years experience) with strong training and development, ideal for candidates looking to build a career in analytics, operations, and relationship management.
Requirements
- 1–3 years in a data-driven, analytical, or business-facing role
- Background in operations, analytics, account management, or customer success
- Strong analytical mindset and comfort working with data (Excel required, SQL a plus)
- Excellent communication and relationship-building skills
- Ability to make decisions in ambiguous, fast-paced situations
- High level of ownership, attention to detail, and problem-solving ability
Nice To Haves
- Interest in sports, concerts, live events, or ticketing marketplaces
- Experience working in a performance-driven or marketplace environment
Responsibilities
- Monitor broker performance across key metrics (fulfillment rate, cancellations, drop rate, pricing parity)
- Analyze data to identify trends, risks, and inefficiencies
- Flag underperformance and escalate issues when needed
- Use data to drive decisions that improve marketplace quality
- Serve as a primary point of contact for a portfolio of ticket brokers
- Build and maintain strong, long-term relationships
- Work directly with brokers to improve pricing, fulfillment, and behavior
- Balance relationship-building with enforcing standards
- Hold brokers accountable to marketplace standards
- Identify inconsistencies or risky behavior and address directly
- Influence partners to improve performance and reliability
- Proactively identify fulfillment risks and mitigate issues before they impact customers
- Support onboarding of new brokers and ensure proper setup and compliance
- Partner with internal teams (Operations, Product, Customer Experience) to resolve issues
Benefits
- Structured onboarding with hands-on exposure to real broker scenarios
- Direct mentorship from Broker Relations leadership
- Ongoing development in analytics, negotiation, and marketplace strategy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
