Broker Relations Manager

Trinity Health•Columbus, OH

20h

About The Position

MediGold is a not-for-profit Medicare Advantage insurance plan serving seniors and other Medicare beneficiaries across the United States. They are dedicated to providing excellent customer service, cost-effective care, and exceptional healthcare coverage, relying on talented colleagues in various professional roles. The Manager Broker Relations is responsible for managing broker-related activities for Mount Carmel Health Plan and Mount Carmel Health Insurance Company (who do business under the brand name "MediGold"). The scope of this position encompasses strategic project planning as well as management of services related to agent service, onboarding, recruitment, training & oversight (as applicable) and commissions. The position will also make strategy recommendations for broker related relationship development.

Requirements

Active Insurance Licensure as required by State Law (Life and Health, Disability)
Five+ (5+) years of sales management experience in the health insurance industry specific to sales and marketing roles (related to Medicare Advantage or another government-related insurance line)
Demonstrated ability to develop, direct and manage projects & new implementations
Proven ability to interpret federal and state laws related to the health insurance industry and the ability to effectively develop, implement and oversee operations that ensure compliance with such guidelines
Ability to work collaboratively with process owners that are not direct reporting relationships
Ability to create reporting, tracking tools and presentations related to broker activity
Ability to understand and support the MediGold brand and value proposition

Nice To Haves

Bachelor's degree in business or marketing
Experience developing, executing, measuring, and monitoring service and sales metrics to desired performance levels/goals

Responsibilities

Develops and continuously refine broker support models on behalf of MCHP and MCHIC (and related entities as required).
Oversee activities related to new broker relationship implementation, associated project management and renewal of such agreements when warranted.
Direct and oversee activities related to agent onboarding, service and commissions.
Directs all actions of the positions related to broker support & commissions in a manner that inspires and rewards success; and to oversee the management of all resources and their performance management (including all hiring practices and the termination of staff as needed).
Establishes, maintains and oversees relationships with broker agencies and leaders, as well as vendors associated with supporting broker activities.
Serves as a resource to help the broker distribution channel meet assigned sales/membership growth targets.
Propose new business development opportunities related to broker distribution channels and/or models.
Prepares broker support tools related to onboarding, service and/or commissions.
Conducts all responsibilities in a manner that meets The Centers for Medicare & Medicaid Services (CMS) and MediGold Compliance Standards; and codes of conduct.
Communicates service opportunities, Provider Network development opportunities, or other feedback gathered from the field to leadership and partners for attention and consideration.
Directs all other department functions in a manner that continuously pursues a 5-Star (Maximum) Customer Service Rating as awarded by the Centers for Medicare and Medicaid Services (as well as other measures under the management of this position).

Benefits

Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
Retirement savings account with employer match starting on day one.
Generous paid time off programs.
Employee recognition programs.
Tuition/professional development reimbursement starting on day one.
RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
Relocation assistance (geographic and position restrictions apply).
Employee Referral Rewards program.
Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday.
Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.