Broker Onboarding Specialist

Questrade Financial Group•Toronto, ON

2d•CA$50,000 - CA$60,000•Hybrid

About The Position

Questrade Financial Group (QFG) is a diverse financial services organization that combines human-centric collaboration with AI-driven innovation. They are seeking a Broker Onboarding Specialist to join their hybrid workplace. This role is crucial for ensuring compliance and facilitating the onboarding process for broker agents and brokerages. The ideal candidate will be a results-driven team player who can also work independently, contributing to the company's mission of helping Canadians achieve financial success through cutting-edge technology.

Requirements

Post-Secondary Education (preferred).
Superior interpersonal and relationship building skills.
Strong knowledge of Google Applications and familiarity with the internet and related applications as tools for conducting research.
Solid understanding of the characteristics, attributes and risk factors associated with various loan types is preferred.
Presentation skills.
Strong planning, organizational and time management skills.
Solid written and verbal business communication skills.
Capable of handling multiple tasks and meeting stringent deadlines.
Tactful, diplomatic and politely persistent.
Results oriented and a high achiever.
Reliable, consistent and disciplined.
Highest level of integrity.
Self-motivated, confident and capable of working both independently and in a team environment.
Bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
Establish and build on healthy working relationships with your team and peers.

Responsibilities

Implement the CTC Broker Onboarding Procedure and ensure effective and timely Broker registration.
Monitor and update broker profiles in accordance with annual/bi-annual license requirements.
Successfully contribute to the department’s business plan through proactive call management.
Partner with Residential Lending Operations team to support and service partners within assigned territories.
Analyze and identify opportunities using reports to support growth.
Identify a list of potential broker and partner relationships and provide personal support to help improve and strengthen the relationship.
Develop and foster broker and partner relationships while always maintaining the highest level of professionalism and service standards.
Ensure compliance measures are met on all new registrations of Agents and their brokerages.
Monitor Agents/Brokerage licensing and ensure up-to -date information is retrieved and stored for new and existing partners.
Balance strong problem solving and decision-making abilities while meeting performance targets and maintaining effective internal and external relationships.
Together with the Marketing and Brand Management team, participate in the update of existing and creation of new broker communications including collateral materials, email content and innovative promotions.
Maintain up-to-date knowledge of the competition, industry trends and market conditions.
Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company standards.
Identify continuous improvement opportunities.
Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
Proactively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.