Broker Engagement Manager

Suvida Healthcare•Phoenix, AZ

104d

About The Position

The Broker Manager is an essential part of the Growth Team at Suvida Healthcare. The Broker Manager is responsible for developing and maintaining relationships with health plan agents, brokers, and agencies with a focus on educating partner brokers and prospective patients on Suvida’s culturally relevant, comprehensive primary care model. The Broker Manager will be a pivotal resource for the Clinical and Neighborhood Engagement teams regarding Medicare eligibility and enrollment and will serve as resource internally and externally across assigned markets. He/she will play a key role in developing and executing the market Annual Enrollment Period strategy, helping prepare the company and the neighborhood engagement teams.

Requirements

High School Diploma or Equivalent
3+ years of experience working with Medicare, Medicaid, and Medicare Advantage plans
3+ years of leadership experience managing brokers, agencies or FMO’s.
Proven sales history with health plan agents, brokers, and agencies
Proficient PC and Microsoft Office skills
Strong interpersonal, organizational, communication, and presentation skills.
Comfort with ambiguity and ability to proactively structure work and problem solve independently.
EPIC personality (empathy, patience, integrity, and compassion)
Highest degree of honesty and fairness
High School Diploma or Equivalent

Nice To Haves

Bachelors' preferred
Demonstrated understanding of health insurance eligibility preferred
Experience developing and relationships with insurance payers and Field Marketing Organizations preferred
Skilled in program development and management
Bilingual (Spanish & English) strongly preferred
Community health experience preferred
Sales background preferred
Bachelors' preferred

Responsibilities

Develop and execute strategy to engage brokers in assigned region in partnership with Director, Growth, and market Neighborhood Engagement teams; Own relationship with brokerage Principals in assigned region.
Serve as expert on Medicare and Medicaid, including Medicare Advantage plans, across assigned market; Provide insight to the Clinical and Neighborhood Engagement teams related to patient questions on health care coverage; Ensure all interactions are compliant.
Use the Customer Relationship Management (CRM) Salesforce system to support growth of health plan agent relationships, Document broker of record for all patient referrals and associated activities and outcomes in Salesforce.
Work closely with the Neighborhood Engagement teams to build and maintain relationships with insurance agents, partner Medicare Advantage plans, and field marketing organizations to drive a steady referral base.
Educate health plan brokers on Suvida’s mission and service offering to better serve the Medicare-eligible Hispanic Adults.
Responsible for tracking key brokers and agent Key Performance Indicators (KPI’s); Translates KPI metrics into actionable insights to inform broker engagement strategy.
Collaborate with partner brokers to identify opportunities for joint marketing efforts, presentations, prospecting, and partnerships.
Connect local health plan brokers with Suvida’s Neighborhood Engagement team to support activities in neighborhoods where Neighborhood Centers are located.
Develop and organize Annual Enrollment Period initiatives in assigned region, including project management, training, and supporting field leadership.
Work with the growth team to build and introduce Suvida's internal training and development program on Managed care and Annual Enrollment Period (AEP) growth.
Manage the continued development of projects related to insurance eligibility and benefit management tools.