Branch Manager/Broker

LOGISTEED America, INC•Vancouver, WA

5d•$115,000 - $130,000•Onsite

About The Position

LOGISTEED-America is seeking a Licensed Customs Brokerage Branch Manager to oversee the Import and Customs process, ensuring compliance with U.S. and foreign government laws and regulations. The role requires experience with Cargowise and Freight Forwarding Import operations, and up-to-date knowledge of government trade regulations, international tariffs, insurance requirements, and shipment restrictions. The Branch Manager will work closely with the Sr. Director of Freight Forwarding to achieve business objectives, manage import/brokerage operations staff, and contribute to the team's success in a fast-paced environment.

Requirements

Minimum of 5+ years’ experience in freight forwarding, handling imports and brokerage
Holds an active U.S. Customs Broker License – required for position
Progressive leadership roles with proven leadership skills and team building results
Proven strong business acumen
Strong written and verbal communication skills
Ability to be accurate and thorough, apply feedback to improve performance, monitor quality of work, gather and analyze information skillfully
Good organizational skills and ability to multi-task
Proven professional and sound judgment in the management of difficult and/or sensitive matters
Requires flexibility and understanding that all staff may be required to perform duties outside of their normal area of expertise to meet the mission and goal of the Brokerage department
Must be able to work a flexible schedule
Must be able to support other branches as business needs dictate
Proficient in Microsoft applications
Fluency in English
Must pass criminal background check
ABILITY TO READ, ANALYZE AND INTERPRET COMPLEX DATA
ABILITY TO RESPOND EFFECTIVELY TO THE MOST SENSITIVE INQUIRIES OR COMPLAINTS
Ability to make effective and persuasive speeches and presentations on controversial or complex topics to management and employees
MUST BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES.

Nice To Haves

Experience with Cargowise
Experience with Freight Forwarding Import operations

Responsibilities

Perform tasks safely
Ensure area housekeeping requirements are met
Abide by all OSHA rules and LOGISTEED America, Inc. safety practices
Meet established procedures and productivity, safety and quality standards
Meet attendance & punctuality standards
Communicate both orally and in writing in a clear and concise manner
Provide excellent customer service to internal and external customers
Classify commodities for importation and provide advisory tariff numbers to external customers when required
Guide customers through Customs requirements and processes by preparing and submitting documents, determining tariff and duty payments, and navigating regulatory requirements
Manage team to deliver performance targets
Ensure all government (U.S. and other) required forms and information is compliant and properly submitted to the required agency
Resolve customer problems accurately and professionally
Help importers understand and meet the rules and regulations established by the federal government
Educate customers about Customs regulations, international tariffs, shipping restrictions and insurance requirements
Work closely with other departments including sales to pursue new sales leads, discuss, and sell various services with current clients
Process post entry work including ruling requests, CF 28’s, PSCs, protests, and drawbacks
Provide written and oral instructions to direct reports; assign duties and review work for accuracy and conformance to the Company’s policies and procedures
Ability to travel domestically and internationally as dictated by the needs of the position
Assisting with new projects which have indirect or direct association with the US. Customs Regulations (e.g. CFS, FTZ establishment and monitoring, entry data management)
Perform additional duties as assigned
Manage day-to-day operations of import/brokerage operations department
Ensure a culture and work environment in line with the company’s core value of respect
Ensure that all team members are looking for ways to systematize the business to increase efficiency