Broker Account Manager - Field Remote - Must live in Los Angeles County

Alignment Healthcare • Los Angeles, CA

1d • Remote

About The Position

Alignment Health is a health care company focused on serving seniors and the chronically ill. This role is a field remote position requiring the candidate to live in Los Angeles County. The Broker Account Manager is responsible for the sales and growth of the broker channel, reporting to the Vice President of Sales. This role oversees all channel activity including sales production, recruitment, training, and sales strategy to grow the channel while maintaining a favorable acquisition cost for the company. Bilingual Spanish/English is preferred.

Requirements

• Minimum of 2 years of general sales / marketing strategy experience.
• High School Diploma or GED. Bachelor's degree or four years additional experience in lieu of education.
• Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
• Strong knowledge and understanding of the CMS Marketing Guidelines.
• Must have reliable means of transportation to get to all sales activities and appointments.
• Extremely organized, detail driven and a self-starter.
• An innovator and effective leader with the ability to motivate direct team, community affiliates and provider relationships.
• Excellent public speaking and presentation skills.
• Ability to perform mathematical calculations and calculate simple statistics correctly.
• Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution.
• Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
• Comprehend and analyze statistical reports.
• None (Licensure Required).

Nice To Haves

• Bilingual preferred - Spanish/English.
• Medicare knowledge and/or health insurance background preferred.
• MBA.
• Current and active life insurance license within respective selling state.

Responsibilities

• Increases sales and meet or exceed sales expectations through existing active relationships.
• Builds new selling relationships in existing markets and expansion markets to grow the broker sales channel.
• Manages provider relationships and assign agents to partner with Medical Groups/IPA’s for growth.
• Oversees agent sales and product training including webinars for new agents, lock-in refresher trainings, and Open Enrollment recertification training.
• Assists with broker support channels including customer service calls and email inquiries.
• Oversees interactions with external agents including commissions, discrepancies, enrollment kit fulfillment, certification and contracting/appointment requirements.
• Ensures CMS compliance with all sales, enrollment processes and events.
• Oversees compliance at all times to include secret shopping and ride-alongs.
• Provides fair and objective documentation on corrective action plans and/or performance appraisals as directed by company policies and procedures.
• Provides effective and objective communication to keep managing relationships apprised of any updates and/or changes within department, CMS guidelines, company policies and procedures while keeping strong morale intact.
• Attends all mandatory management administrative, educational and/or training courses.
• Other duties as assigned.

Benefits

• Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED