Field Account Executive - Los Angeles, CA

Otter • Los Angeles, CA

4h • Onsite

About The Position

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

Requirements

• Curiosity - an insatiable appetite to understand customers’ challenges; a lifelong learner
• Hustler - analytical, data-driven, trend identifier
• Adaptability - you’re highly flexible and responsive to changing external conditions
• Leader - empathetic, clear communication, community builder
• Communicator - creative, innovative, strategic
• Bachelor’s degree in a business-related discipline (marketing, sales, finance, economics)
• 1 - 3+ years of experience (preferably 1+ years as a front-line field sales)
• Excellent communication, interpersonal, and organizational skills
• Strong writing, strategic thinking, and planning skills
• Extremely ambitious, hard working and self motivated
• Results and detail-oriented
• Ability to adapt, learn and operate with a growth mindset
• Highly creative and tries to solve problems in new and innovative ways
• Executive presence
• Proficiency in Google Suite (docs, slides, sheets)

Nice To Haves

• Proficiency in Salesforce, SalesLoft, or similar CRM / sales engagement tools

Responsibilities

• Develop and execute a sales plan to drive revenue growth and expand customer and market share in your territory.
• Achieve or exceed individual closed-won quota consistently while maintaining a robust pipeline equating to [3-4x] of expected throughput.
• Engage in proactive prospecting and field sales activities to identify and close new business opportunities.
• Serve as the primary point of contact for customer needs, providing exceptional service and resolving escalations.
• Collaborate with Sales Leads and cross-functional teams to drive account-based marketing campaigns and lead-nurturing initiatives.
• Build and maintain long-term relationships with customers, understanding their challenges and positioning solutions to meet their needs.
• Provide qualitative and quantitative updates on pipeline health and pacing to quota during weekly sales calls.
• Deliver effective presentations, solution proposals, and negotiations tailored to customer needs, ensuring seamless hand-offs to onboarding/success teams post-sale.
• Collect and relay customer feedback to inform Product Marketing and improve offerings.

Benefits

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level