Broadcast Systems Engineer

Gateway Church•Southlake, TX

5d•Onsite

About The Position

The Broadcast Systems Engineer designs, installs, maintains, and troubleshoots the technical systems supporting Gateway Church’s broadcast and live production environment, including audio, video, lighting, controls, rigging, LED displays, and related networks. The position serves as the point engineer for AVLC systems at the broadcast campus, including stage-design infrastructure at the Southlake campus, while standardizing systems and providing hands-on support across the broader region. The engineer partners with Central Live Production staff, campus teams, and central AVL discipline managers to keep systems reliable, current, and scalable. On-site and on-call support is provided during services, events, and conferences as needed. The role is expected to maintain strong working knowledge across audio, video, lighting, and control systems; perform routine and preventative maintenance; diagnose first-line faults and escalate with a clear account of testing already completed; and keep local system documentation, patch files, and show files current. The employee participates in systems-engineer training and maintains the competence level agreed for the role. As a Gateway Church team member, the position is expected to support, recruit, and develop Serve Team members and serve alongside the broader team as ministry and organizational needs arise. Other duties may be assigned. Employment requires that the employee be a member of Gateway Church or become a member upon employment. Gateway Church states that it does not discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, disability, or other characteristics protected by law as applicable to churches, and that it does discriminate on the basis of religion.

Requirements

Associate degree or equivalent experience in a technical field.
Five or more years of broadcast systems engineering, installation, integration, or troubleshooting experience.
Bachelor’s degree, or certification in networking, audio, video, or lighting systems, or equivalent experience.
Strong technical knowledge of broadcast, audio, video, and lighting system design, wiring, and signal flow.
Strong working knowledge of audio, video, and lighting systems, live-production workflow, and the engineering needed to troubleshoot and keep systems operational.
Ability to independently maintain, support, and troubleshoot AVL systems and recognize when a fault requires an engineer.
Willingness to be trained and assessed to an agreed competence standard and keep that standard current as systems change.
In-depth knowledge of rigging and safety practices.
Working knowledge of production and control networks and the protocols used by live systems.
Strong problem-solving and technical troubleshooting skills, including the ability to resolve complex issues independently.
Ability to standardize systems across locations rather than solving each room differently.
Ability to remain effective and calm under live, high-pressure conditions.
Communication skills that foster positive relationships with Live Production teams, central departments, and campuses.
Proficient written and verbal communication skills.
Strong time-management skills and ability to multitask and manage several priorities.
Proficiency in Microsoft Office and aptitude for learning software and systems such as Slack and Monday.com.
Ability to sit or stand for extended periods, occasionally kneel or crouch, work at heights on aerial lifts and ladders while following safety protocols, regularly lift or move objects up to 50 pounds, occasionally handle items up to 75 pounds using proper lifting technique, and travel regularly to campuses and event locations across the region.
Must be a member of Gateway Church or become a member upon employment.

Nice To Haves

Prior experience in a multisite church or multi-venue environment.

Responsibilities

Design, install, and maintain audio, video, lighting, and control systems, including rigging and LED displays at the broadcast campus, and assist across campuses in the region.
Serve as point systems engineer and installer for quarterly stage-design infrastructure, including rigging, LED, and schematics.
Own AVLC system wiring, signal flow, and infrastructure documentation, and maintain inventory, system records, and as-built documentation for the broadcast campus.
Conduct regular inspections and preventative maintenance, and update hardware, software, and firmware to maintain system reliability.
Troubleshoot and resolve complex technical issues, including issues escalated by campus and Live Production staff.
Manage and prioritize assigned system helpdesk tickets and provide timely resolutions.
Oversee production and control networks across the broadcast campus, coordinating with IT and Facilities as needed.
Standardize system configurations across campuses so equipment and Team Members are interchangeable between rooms.
Support technical build-outs and upgrades at the broadcast campus and assist with new campus launches.
Collaborate with Live Production team members and broadcast campus Live Production staff on system enhancements and requested changes.
Partner with the Central Lighting, Video, and Audio Managers on discipline standards and equipment specifications.
Provide on-site and on-call technical support during weekend and mid-week services, events, special events, and conferences to address urgent broadcast system issues.
Maintain working knowledge of audio, video, lighting, and control systems at the assigned location, beyond only the discipline operated.
Perform routine and preventative maintenance on systems used.
Diagnose and resolve first-line faults across audio, video, and lighting; when escalating, clearly report what has already been tested.
Keep system documentation, patch files, and show files current for the assigned location.
Participate in training provided by Systems Engineers and maintain the competence level agreed for the role.
Support, recruit, and develop Serve Team members and serve alongside the broader team as ministry and organizational needs arise.
Perform other duties as assigned.