Broadband Technician (Copper) - $1,500 Sign On Bonus

AFL Telecommunications•Seattle, WA

12d

About The Position

ITC Service Group, part of AFL, is hiring a Broadband Technician (Copper) to perform broadband installation, service, and repair work in the field. The role requires working independently with little supervision while cooperating with others to achieve common goals, communicating professionally with customers, and completing dispatched jobs and associated record updates. Technicians may perform copper, fiber, coaxial, and network-related work, depending on the service order. Applicants must provide their own vehicle and tools.

Requirements

Must have a personal vehicle and tools.
Ability to work cooperatively with others and independently in the field with little supervision.
Ability to communicate effectively and professionally with customers.
Ability to read layouts, dispatched job instructions, trouble tickets, project prints, and related work sheets, and complete record updates.
Ability to use test equipment and interpret test results.
Necessary computer skills and ability to use Android-platform mobile-device applications.
Basic knowledge of electricity and xDSL installation.
Knowledge or experience in telephone service (VOIP or copper, as appropriate), routers, and home networking.
Knowledge of coaxial cable sizes and types and how to install connectors.
Knowledge of fiber and copper facilities, telephony color codes, and cable-pair identification.
Understanding of loss, attenuation, and tiling.
Knowledge of ladder safety, pole climbing, OSHA safety requirements, and work-zone requirements.
Working knowledge of workforce-management systems, including Mobile Tech Portal and associated task-clearing codes.
Ability to work in attics or crawl spaces and, when required, place wires between walls.

Responsibilities

Complete dispatched jobs, trouble tickets, projects, and related service orders, following instructions and updating records as required.
Communicate with customers professionally and educate them about internet access.
Install, verify, troubleshoot, and repair broadband, telephone, and home-networking services and equipment as required by each service order.
Read layouts, prints, and work sheets; identify cable pairs; run jumpers; and interpret test results.
Install or reuse wiring and drops, including copper, coaxial, CAT 5, and fiber, and perform related connector, splicing, and station work.
Configure customer-owned computers and install internet hubs, routers, ONTs, power supplies, and related equipment as required.
Work safely in the field, including following ladder, pole-climbing, OSHA, and work-zone requirements.
Use test equipment and workforce-management and mobile-device applications to complete work and clear tasks.