Broadband ISP Specialist

City of Pharr•Pharr, TX

2d•Onsite

About The Position

The Broadband ISP Specialist supports the Pharr Connect Fiber Division by helping maintain stable, secure connectivity for City operations and fiber-to-the-home/premise customers. This onsite, full-time position contributes to reliable service through hands-on network support and documentation. Key responsibilities include assisting with administration and routine maintenance of fiber optic, wired, and wireless networks; supporting operation of the Citywide private/public FTTH network; cutting, splicing, terminating, and troubleshooting fiber; installing cable lines underground and on poles; verifying device connectivity; running and labeling fiber/network cabling and ports using approved tools; tracking and resolving issues through the work order system; and following City installation standards and data/network security requirements. On-call support after hours may be assigned.

Requirements

Knowledge of FTTH practices
Knowledge of LAN/WAN and wireless monitoring
Knowledge of broadband ISP diagnostic tools
Sound judgment
Strong written/oral communication skills
Microsoft Word/Excel/PowerPoint proficiency
Consistent customer-service mindset
Professional appearance
Must pass a thorough criminal background check

Responsibilities

Assisting with administration and routine maintenance of fiber optic, wired, and wireless networks
Supporting operation of the Citywide private/public FTTH network
Cutting, splicing, terminating, and troubleshooting fiber
Installing cable lines underground and on poles
Verifying device connectivity
Running and labeling fiber/network cabling and ports using approved tools
Tracking and resolving issues through the work order system
Following City installation standards and data/network security requirements
On-call support after hours may be assigned