Broadband ISP Specialist
City of Pharr•Pharr, TX
•Onsite
About The Position
The Broadband ISP Specialist supports the Pharr Connect Fiber Division by helping maintain stable, secure connectivity for City operations and fiber-to-the-home/premise customers. This onsite, full-time position contributes to reliable service through hands-on network support and documentation.
Requirements
- Knowledge of FTTH practices, LAN/WAN and wireless monitoring, and broadband ISP diagnostic tools
- Sound judgment
- Strong written/oral communication
- Microsoft Word/Excel/PowerPoint proficiency
- Consistent customer-service mindset with professional appearance
- Must pass a thorough criminal background check
Responsibilities
- Assisting with administration and routine maintenance of fiber optic, wired, and wireless networks
- Supporting operation of the Citywide private/public FTTH network
- Cutting, splicing, terminating, and troubleshooting fiber
- Installing cable lines underground and on poles
- Verifying device connectivity
- Running and labeling fiber/network cabling and ports using approved tools
- Tracking and resolving issues through the work order system
- Following City installation standards and data/network security requirements
- On-call support after hours may be assigned
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
