Bridges Program Supervisor

National Youth Advocate Program•Toledo, OH

About The Position

The Bridges Program Supervisor works to make a meaningful difference in the lives of families served by the National Youth Advocate Program. The Bridges Program provides support and guidance to young adults eligible for the state administered Bridges program as they transition to adulthood.

Requirements

Bachelor’s Degree in Social Work or comparable Human Services field from an accredited institution.
Three years’ direct experience with families and/or children in the child welfare system.
Maintain full compliance with criminal background check requirements set forth in OAC 5101:2-5-9 and 5101:2-5-9.1.
Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.
Valid driver’s license
Reliable personal transportation
Good driving record
Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability

Nice To Haves

Must be open to travel and working non-traditional hours.

Responsibilities

Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
Actively support, represent, and extend the mission of NYAP through direct service, customer contacts, and all other assigned functions.
Be responsible for the direct supervision of service staff including providing weekly group and/or individual supervision, review all new clients with assigned workers, review and cosign individual service/treatment plans.
Bridges Supervisors provide oversight for Liaisons and each Participant served by those Liaisons.
Serve as primary source of information, assistance, and support for Liaisons.
Monitor whether Participants are receiving needed services from their Liaisons, including housing and basic needs.
Provide, at a minimum, monthly face-to-face supervision with supervised Liaisons; review all cases in SACWIS checking for alerts, monitor the quality, timeliness and content of activity logs, ensure housing and tier records are properly recorded, eligibility is being maintained, and monitor the status of plan goals and budgets.
Referral management: Assign and routinely track the status of referrals received and provide assistance to move those applications toward enrollment, ensure Liaisons are communicating with the referred young adults and are documenting those efforts. Provide guidance to Liaisons on when to close referrals that are non-responsive or not moving toward eligibility.
Application management: monitor all applications (regular and provisional) prior to submission and through the submission process. Ensure applications are complete and that accompanying paperwork is sufficient for approval. Monitor applications that are declined for rework and resubmit as soon as possible.
Approve all Bridges plans, reviews, and amended Bridges plans in the required timeframes.
Approve all documentation before it is submitted to ODJFS or courts.
Complete Title IV-E eligibility and reimbursable records as required.
Review eligibility documentation monthly to ensure Participants maintain eligibility.
Approve tier overrides as necessary.
Enter at least monthly Supervisory Staffing notes in SACWIS and adequately discuss case information in accordance with Supervisor Staffing Activity Log Template on the Collaborative Website Portal.
Ensure that both Supervisor and Liaison activity logs are entered within five (5) calendar days of the event occurring.
Review and follow up on SACWIS Action Items.
Close cases according to policy.
Review and follow up on critical incidents ensuring accuracy, completeness, and effective resolution.
Attend Collaborative functions including regional information sessions, trainings, and webinars.
Attend and complete ODJFS-mandated trainings.
Plan case coverage in case of the absence of Liaisons.
Maintain an accounting of individualized Participant maintenance funds.
Performs other duties as requested.