Bridge Housing Operations Manager

Miriam's Kitchen•Washington, DC

12h•$80,000 - $92,000•Onsite

About The Position

The Bridge Housing program is a new non-congregate bridge housing program that opened in late 2025. Bridge Housing’s primary goal is to help residents exit to permanent housing within 3-6 months. Bridge Housing will serve up to 190 residents at full capacity. Bridge Housing is open 24/7 and residents primarily stay in semi-private, dormitory style rooms. Bridge Housing will serve adults of all genders. Target populations will include individuals who are currently matched to a permanent housing resource and individuals who can’t be served well by existing low-barrier shelters. Residents need to be referred through city systems. The Bridge Housing Operations Manager has primary responsibility for the daily operations of the Bridge Housing program in accordance with best practice standards of the profession, contract requirements, and all agency practices and procedures. The Bridge Housing Operations Manager leads an operations team of approximately 16 FTEs – coordinating and implementing operational policies and procedures, staffing schedules, operations trainings, operations collaboration with case management and medical respite teams, and other task for the smooth operation of the Bridge Housing Program. The Bridge Housing Operations Manager will also coordinate with other partners responsible for property management and maintenance, janitorial services, security services, and food delivery.

Requirements

2+ years of experience managing shelter or other residential programs
2+ years of supervisory experience in the human services field
Bachelor's degree (or 5+ years experience in homeless services can be accepted in lieu of a 4-year degree in combination with other education)
Ability to communicate (written and spoken) effectively in English is required.

Nice To Haves

Experience working with vulnerable populations and the related issues of mental illness, substance use, and trauma is strongly preferred.
Knowledge of issues facing vulnerable populations, such as people experiencing homelessness.
Knowledge of the District’s Housing Continuum.
Knowledge of the District’s Housing First Model.
Knowledge of HSRA regulations and DHS policies and procedures.
Basic computer skills in MS Office Software, web browsing and navigation of MS Windows platform.
Familiarity with DC’s Homeless Management Information System (HMIS).
Values commensurate with a community committed to providing inclusive services without regard to race, religion, physical or mental ability, sexual orientation, or gender identity.

Responsibilities

Lead, coordinate, and supervise the daily operations processes for the Bridge Housing program.
Manage staffing for the Bridge Housing operations team – approximately 16 FTEs at full program capacity. Create an environment for Bridge Housing operations staff with clear goals, a focus on strategic results, adequate training, and a positive, supportive culture that promotes effective teamwork. Manage the recruitment and selection of staff in collaboration with the HR team.
Supervise three Assistant Shelter Operations Managers, as well as any other assigned program staff and volunteers.
Developing, coordinating, and implementing Bridge Housing operations policies and procedures.
Developing and managing staffing schedules for operations staff.
Collaborate to design and implement appropriate trainings as needed for operations staff with external and internal stakeholders.
Manage operations, collaboration with case management and medical respite teams, and other tasks for the smooth operation of the Bridge Housing Program.
Collaborate to design and implement appropriate Bridge Housing operations processes for contract compliance, including required reporting.
Coordinate and oversee the maintenance of program facilities and equipment in accordance with relevant health, fire, and safety codes.
Coordinate with other partners responsible for property management and maintenance, janitorial services, security services, and food delivery.
Maintain regular communication with the Director of Bridge Housing on issues involving the community, program, clients, and other stakeholders.
Develop a positive rapport with residents through routine contact and communication.
Collaborate with the Director of Bridge Housing and other Bridge Housing team members to effectively and empathically respond to resident crises that arise.
Create and monitor systems to evaluate, review, and improve practices and procedures for program operations and client satisfaction.
Participate in program team meetings, agency staff meetings, trainings, and supervision meetings as required and requested per contracts.
Build and maintain quality working relationships with colleagues, external and internal stakeholders.
Ensure monthly reports per contract are completed and sent to contract funders (ex., Fire drills, supervisor reports, data reports).
Maintain flexible hours to be available for evenings, meetings, events, and grievance follow-ups as needed.
Maintain availability for on-call shifts according to shared on-call schedule.
Adhere to agency policies and procedures.
Drive occasionally.
Exposure to bloodborne pathogens and infectious diseases consistently.
Distinguish smell/temperature frequently.
Other duties as assigned.