Housing Operations Manager

Capstone on Campus Management LLC•College Park, MD

10h•$60,000 - $64,000•Onsite

About The Position

Discovery House is a newly constructed 741-bed graduate housing community located on the campus of the University of Maryland opening in August 2026. Designed to support the needs of enrolled graduate students, Discovery House provides a modern residential experience that fosters academic success, community engagement, and student well-being. The Housing Operations Manager is a full-time, live-on professional staff member responsible for overseeing key operational functions of the community, including administration of the Discovery House Office, housing licensing processes, accounts receivable and payable functions, resident communications, and customer service operations. The position serves as a primary liaison with campus partners, including the Graduate School and Department of Resident Life, to ensure the effective delivery of housing services and support. Working as part of a collaborative team, the Housing Operations Manager partners closely with a Housing Services Coordinator, an Accounts Coordinator, and the Facilities Team to support the day-to-day operation of the community. This position plays a critical role in ensuring timely responses to resident and building needs, maintaining operational excellence, and fostering a positive residential experience for graduate student residents.

Requirements

Master’s degree in Higher Education, Business Administration, or a related field required
3-5 years of experience as a full-time professional in student housing administration/operations
Experience supervising employees including hiring, training, coaching, performance management, and staff development
Success in this role requires professionalism, adaptability, and the ability to work respectfully and collaboratively with team members, students, and campus partners.
Knowledge of student housing management systems such as StarRez, Entrata, and related platforms.
Demonstrated ability to develop processes, implement standard operating procedures, and improve operational workflows for efficiency and consistency
Strong interpersonal, communication skills, computer competency, and the ability to work with a diverse population.
Ability to work onsite during standard business hours, Monday through Friday, 9:00am–5:00pm, with occasional evening and weekend availability during peak periods, move-in/move-out operations, and special event
Demonstrated ability of critical thinking, organizational and problem-solving skills.
Ability to develop collaborative relationships with University partners.
Ability of move/lift up to 35 pounds
Ability to serve on-call rotation and live on site

Responsibilities

Delivery of exceptional customer service by overseeing the accessibility, responsiveness, and effectiveness of professional and student staff in addressing resident needs and concerns.
Support housing licensing and occupancy processes, including marketing initiatives, license renewals, and related administrative functions
Support resident account administration, including installment payment processing, account inquiries, revenue tracking, delinquent account collection, move-out account reconciliation, and account write-off submissions.
Process invoices and support financial operations through database management systems and purchase card transaction administration.
Support administrative student services operations, including package management, building access systems, and common space reservation, set-up, and utilization processes.
Develop and coordinate educational initiatives that promote successful apartment living and enhance resident understanding of Discovery House policies, procedures, and community expectations
Collaborate with facilities staff to address resident concerns, coordinate maintenance-related communication, and support community enhancement projects
Assist with the development, administration, analysis, and implementation of resident surveys and associated action plans.
Advance and support the mission, goals, and strategic priorities of University of Maryland Student Affairs, the Graduate School, and the Department of Resident Life.
Maintain accurate resident and operational records through the effective use of housing management and database systems, including StarRez, MyDRL, Entrata, and related platforms.
Supervise and support all phases of the residential transition cycle, including move-out, turnover, and move-in operations.
Contribute to communications and outreach efforts through website management, social media engagement, and content development.
Prepare and assist with the creation of weekly operational and performance reports.
Support budget planning, implementation, and monitoring for areas impacting daily community operations.
Actively collaborate with members of the Associate Director team to address challenges, implement solutions, and ensure effective communication across affiliated housing communities.
Reside on-site and participate in the professional staff duty rotation, providing after-hours response and support for Discovery House, South Campus Commons, and The Courtyards at the University of Maryland.
Perform additional duties, special projects, and initiatives as assigned by the Director of Affiliated Housing.