Brick Specialist

LEGO•Mission Viejo, CA

3d•Onsite

About The Position

The Brick Specialist ensures a signature experience for every guest visiting LEGO® stores by greeting guests, performing cash register functions, and maintaining a professional, gracious, friendly, and engaging manner. They are responsible for providing a clean, safe, and visually stimulating environment by performing daily cleaning duties, maintaining store displays, and adhering to LEGO® Brand Retail visual standards. The role also involves safely and efficiently operating the store stockroom, assisting with merchandise receiving, maintaining stockroom standards, abiding by safety regulations, and notifying management of potential shortage situations. Additionally, the Brick Specialist resolves customer issues, reports challenging situations to a manager, engages in customer interaction, and utilizes promotional materials and loyalty programs.

Requirements

Prior experience
Skills
Expertise
Ability to perform all cash register functions
Ability to maintain store displays
Ability to learn and execute LEGO® Brand Retail visual standards
Ability to safely and efficiently operate the store stockroom
Ability to assist in the receiving of merchandise
Ability to maintain the stockroom to LEGO® Brand Retail standards
Knowledge of and adherence to all safety regulations
Ability to notify management of potential shortage situations
Ability to resolve customer issues
Ability to report challenging situations to manager
Customer engagement skills
Familiarity with promotional materials and loyalty programs

Nice To Haves

High engagement with children (for roles requiring it, requires Child Safeguarding Background Screening)

Responsibilities

Ensure a signature experience for every guest that visits our LEGO® stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times
Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO® Brand Retail visual standards
Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO® Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations
Resolve customer issues and report challenging situations to manager
Customer engagement
Use of promotional materials, loyalty programs