Breakfast Server - Hilton - Harrisburg, PA

Hotel Equities•Harrisburg, PA

1d•$3•Onsite

About The Position

The Breakfast Server is responsible for the service of food and/or beverages, including taking orders and delivering items in accordance with Hilton Brand Standards and AAA Standards. This role requires a friendly, courteous, helpful, timely, and professional approach to ensure a high level of guest satisfaction.

Requirements

Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings, service ware, and menu items.
Ability to read, write, and speak the English language sufficiently to understand menus, special promotions, record orders, and communicate with guests.
Ability to remember, recite, and promote the variety of menu items.
Ability to operate beverage and toast equipment.
Ability to operate a keyboard and learn point of sale procedures.
Must obtain any government-required licenses or certificates.
RAMP certification within 30 days of hire.

Nice To Haves

High school diploma or equivalent preferred.
Six (6) months to one-year previous serving experience preferred.
Prior hospitality experience preferred.
SERVSAFE is a plus or training related to HACCP.

Responsibilities

Check station before, during and after shift for proper set-up and cleanliness.
Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions.
Record guest orders, repeating them back for accuracy.
Input orders into the point-of-sale computer to inform the kitchen.
Retrieve orders from the kitchen, confirm accuracy, and deliver to guests with appropriate condiments.
Abide by all state, federal, and corporate liquor regulations.
Replenish beverages as necessary and check with guests for overall satisfaction.
Market and serve dessert items or specialty coffees upon request.
Ascertain guest satisfaction and present checks, processing them per hotel procedures.
Perform general cleaning tasks using standard hotel cleaning products.
Supplement bus help in clearing and resetting tables.
Perform assigned side work, including replenishing condiments and restocking side stands.
Answer telephones and take room service orders.
Handle special guest requests.
Greet and seat guests according to Hilton guidelines.
Be directly responsible for delivery of service to guests after seating, warmly welcoming them within 30 seconds to 1 minute.
Take, place, deliver, and serve food & beverage orders.
Ensure quality of ingredients, preparation, presentation, and correct temperature of food served.
Ensure time standards are met.
Employ appropriate selling skills in suggestions of food & beverage.
Demonstrate an attitude of friendly hospitality.
Attend required meetings.
Assimilate into the Hilton Family Pride/Care culture.
Demonstrate working knowledge of service standards.
Maintain a neat, clean, and well-groomed appearance.