Breakfast Server, Full-Time | Hilton Garden Inn, Marlborough

CSM Corporation•Marlborough, MA

1d•Onsite

About The Position

This position is responsible for serving food and beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. Delivers exceptional guest service and promptness to guests dining in the restaurant. Follows CSM and brand standards of quality to ensure guest satisfaction.

Requirements

1+ years of previous guest service experience.
Demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.
Ability to constantly be walking while prepping, and delivering food and beverage to guests.
Ability to speak, understand, and write English in order to meet guest’s needs.

Responsibilities

Anticipates and responds to guests in a friendly, positive and timely manner.
Provides the highest quality service and establishes appropriate rapport with all guests.
Understands and follows CSM guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores.
Listens attentively, takes orders accurately, and uses proper serving techniques.
Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.
Adheres to all health regulations and local liquor laws.
Completes all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, trays and coolers; vacuuming, trash removal, and stocking of supplies.
Follows CSM procedures when handling cash and processing financial transactions.
Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Dispenses/delivers food and beverages and maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations.