Breakfast Server, Full-Time | Hilton Garden Inn, Marlborough
About The Position
This position is responsible for serving food and beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. Delivers exceptional guest service and promptness to guests dining in the restaurant. Follows CSM and brand standards of quality to ensure guest satisfaction. Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests. Understands and follows CSM guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores. Listens attentively, takes orders accurately, and uses proper serving techniques. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential. Adheres to all health regulations and local liquor laws. Completes all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, trays and coolers; vacuuming, trash removal, and stocking of supplies. Follows CSM procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Dispenses/delivers food and beverages and maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations.
Requirements
- 1+ years of previous guest service experience.
- Demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast-paced environment.
- Ability to be constantly walking while prepping, and delivering food and beverage to guests.
- Ability to speak, understand, and write English in order to meet guest’s needs.
Responsibilities
- Serving food and beverages to guests in a friendly, courteous, and professional manner.
- Adhering to all health regulations and local liquor laws.
- Delivering exceptional guest service and promptness to guests dining in the restaurant.
- Following CSM and brand standards of quality to ensure guest satisfaction.
- Anticipating and responding to guests in a friendly, positive and timely manner.
- Providing the highest quality service and establishing appropriate rapport with all guests.
- Understanding and following CSM guest service recovery program, and suggesting ideas and responding to feedback to maximize guest satisfaction scores.
- Listening attentively, taking orders accurately, and using proper serving techniques.
- Being knowledgeable about specials and promotions and actively up-selling menu items to maximize revenue potential.
- Completing all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, trays and coolers; vacuuming, trash removal, and stocking of supplies.
- Following CSM procedures when handling cash and processing financial transactions.
- Being responsible for proper use of all equipment and adhering to cost controls to reduce expenses and waste.
- Dispensing/delivering food and beverages and maintaining a clean and safe work area in accordance with CSM, local, state, and federal regulations.
Benefits
- Tips
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
