BREAKFAST BAR ATTENDANT

Residence Inn Chandler•Chandler, AZ

6d•Onsite

About The Position

The Breakfast Attendant provides exceptional, efficient, and courteous service to hotel guests in the complimentary breakfast area. The role includes greeting and seating guests, maintaining clean and stocked service areas, supporting food and beverage service, preparing drinks as requested, and assisting with cashiering and shift procedures. The attendant also responds to guest requests and questions, communicates with hotel departments, and completes other duties assigned by management.

Requirements

Ability to perform job functions with attention to detail, speed, and accuracy.
Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must meet the legal age to serve alcoholic beverages and pass a responsible-serving course such as TIPs, as required by the property.
Must be able to obtain and provide a Food Handler card as required by local law.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to handle stressful situations calmly and professionally.
Understanding of hotel products and guest services.
Ability to communicate professionally when answering phones and speaking with guests and team members.
Positive attitude and desire to serve others.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Ability to perform basic numerical operations, including counting, addition, subtraction, multiplication, and division.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to deal effectively with customers and staff while demonstrating patience, tact, and diplomacy.
Willingness to learn new tasks, support team members, and respond to guests and coworkers positively and optimistically.

Nice To Haves

High school diploma or equivalent and/or experience in a hotel or related field preferred.

Responsibilities

Interact with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag.
Greet and seat guests at appropriate tables in a timely manner.
Ensure menus are clean and presentable.
Clear, clean, and reset tables and hotel spaces as requested by clients or management.
Keep service areas stocked, organized, clean, and neat, and complete side work each shift.
Accommodate guest requests and offer appropriate alternatives when necessary.
Communicate with other departments regarding in-house VIPs.
Support food and beverage service as needed, including washing dishes, restocking equipment, cleaning work areas, sweeping and mopping floors, and disposing of trash.
Know the standards for receiving room service orders and be familiar with applicable menus and current specials.
Perform cashiering duties, close checks, and complete end-of-shift paperwork.
Complete opening and closing procedures and side work according to station rotation assignments.
Answer questions about the hotel, brand standards, guest expectations, local attractions, and activities.
Prepare high-quality beverages, including specialty coffee and tea drinks, specialty cocktails, and other requested beverages, as required by the hotel.
Perform other duties and attend meetings as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law