Breakfast Attendant

MCR•Seguin, TX

6d•$11 - $13

About The Position

The Breakfast Attendant helps provide a clean, friendly, well-organized, and safe hotel experience. The role includes welcoming guests, supporting guest satisfaction, maintaining clean workspaces, following operational checklists, and communicating professionally with team members. Team members are expected to work collaboratively and help with other hotel needs, including cleaning guest rooms and public spaces as needed. Role-specific duties include setting up and maintaining the breakfast buffet, keeping it stocked and clean throughout breakfast, clearing and sanitizing tables after each guest, and cleaning the kitchen according to the provided checklist after breakfast. The attendant must follow food-safety measures and applicable local health codes. This position requires a positive, guest-focused approach, the ability to follow procedures and handle high-pressure situations, and a willingness to work a varied schedule that may include evenings, nights, weekends, and holidays. Physical duties include standing for extended periods, operating computers and other devices, and bending, crouching, lifting, and transporting food and beverage boxes weighing up to 25 pounds.

Requirements

Must be at least 18 years old.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, according to hotel demands.
Must read, write, understand, and communicate effectively in English.
Must be able to stand or remain stationary for 3–4 hours at a time.
Must be able to operate computers and other office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, or controls.
Must be able to bend, stoop, crouch, lift, and transport food and beverage boxes weighing up to 25 pounds.
Must be able to inspect and visually observe details at close and long range.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay and use their names when possible.
Help contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features and amenities, and support awareness of hotel groups and events.
Answer incoming calls using the approved friendly greeting.
Keep front- and back-of-house areas clean, organized, and safe; help clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly and professionally and collaborate with team members to create a welcoming guest environment.
Clear and sanitize breakfast-room tables after each guest departure and prepare them for arriving guests.
Set up the breakfast buffet each morning according to hotel or brand requirements.
Keep the buffet stocked and clean through the end of the breakfast period.
Clean the kitchen according to the daily checklist after breakfast.
Follow food-safety measures and local health codes in accordance with approved breakfast standards.
Arrive and clock in on time, follow scheduled break procedures, and provide sufficient notice when calling out.
Perform other job-related duties as assigned.