Breakfast Attendant - Goodyear AZ Home2 Suites

Remington Hotels•Goodyear, AZ

About The Position

The Breakfast Attendant warmly greets and welcomes guests in the concierge lounge within two minutes of arrival. The role acts as a liaison between guests and hotel departments by making reservations and following up on special requests. It maintains information about hotel and local services and attractions, recommends options to guests, and suggestively sells hotel amenities and services. The attendant also keeps the concierge lounge clean throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning floors, furniture, and surfaces. The posting also lists physical requirements for an in-office role, including working in a standard office environment and performing tasks involving sitting, standing, walking, computer use, communication, and occasional lifting or carrying items. Reasonable accommodations may be made to enable individuals with disabilities to perform the role’s essential functions.

Requirements

  • Strong verbal and written communication skills.
  • High work ethic and self-initiative.
  • Proven customer service skills, including resourcefulness and creativity.
  • Ability to maintain excellent relationships with staff and preserve staff and guest confidentiality.
  • Ability to stay focused on tasks and complete assignments on time despite frequent interruptions.
  • Ability to stand and walk for extended periods.
  • Ability to work in a standard office environment.
  • Ability to sit for prolonged periods and work on a computer for 6–8 hours a day.
  • Frequent fine motor skills, including keyboarding, using a mouse or trackpad, writing, and operating office equipment.
  • Ability to occasionally stand, walk, bend, reach, or carry items.
  • Ability to lift and/or move 10–25 pounds as needed.
  • Visual ability to read computer screens and printed materials, including close visual focus for extended periods and color differentiation for certain roles.
  • Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

  • Greet and welcome guests in the concierge lounge within two minutes of their arrival.
  • Make reservations and follow up on guests’ special requests, acting as a liaison between guests and hotel departments.
  • Maintain information about hotel and local services and attractions, recommend them to guests, and suggestively sell hotel amenities and services.
  • Clean the concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, floors, furniture, and surfaces.
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