Breakfast Attendant

Sage Hospitality•Irvine, CA

2d•$19 - $19•Onsite

About The Position

Embassy Suites Irvine is part of the Sage Hospitality portfolio, known for its unique approach to guest and associate experiences. They seek enthusiastic, creative individuals to join their team. The Embassy Suites Irvine Orange County Airport is centrally located in Orange County, close to attractions like OC Great Park, Newport & Laguna Beach, and Disneyland & California Adventure Parks. The hotel prides itself on serving a diverse clientele and fostering an energetic, close-knit team environment focused on creating extraordinary experiences.

Requirements

High school education or equivalent.
Previous experience in a similar position for 3 months or longer.
High school graduate level mathematical aptitude.
Knowledge of ordering procedures.
Knowledgeable of safe food handling processes.
Past experience in dealing directly with the public.
General knowledge of basic customer service skills.
Competent in oral and written English.
Vision ability to read written communications and handle paperwork processing.
Ability to lift trays, dish racks, glass racks, etc. weighing 20-40 lbs.
Ability to push carts, Queen Marys, hotboxes, portable bars weighing 50-100 lbs.
Ability to carry trays, dish racks, glass racks, etc. using both hands weighing 20-40 lbs.
Manual coordination to punch buttons, grasp items, balance and carry trays loaded with food and beverages.
Ability to bend to lower level cabinets and lift trays.
Mobility to maneuver in narrow areas and between seated guests.
Continuous standing required to service guest functions (100% of the time scheduled).
Ability to climb approximately 12 steps (20% of 8 hours).
Moderate comprehension and literacy to read use records and all special requests.
Ability to perform multiple tasks at one time.
Ability to follow verbal and written instruction.
Ability to communicate both verbally and in writing.
Highly organized.
Ability to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Responsibilities

Prepare food and beverage items for the breakfast function, adhering to all food safety regulations.
Set out hot and cold food items, ensuring they are kept at safe temperatures.
Replenish food and beverage items and keep all items fully stocked throughout the service period.
Buss and clean tables throughout breakfast and happy hour service.
Ensure all tables are properly cleaned and the dining area is vacuumed.
Receive and unpack items from food vendors, dating and packing them according to safety standards (FIFO).
Greet each guest upon arrival for breakfast and assist with service as needed, replenishing coffee.
Build rapport with guests, solve problems, and report any complaints or issues to management.
Learn about guests by gathering at least three pieces of information about 10 guests per day.
Pass on any sales leads obtained from guest conversations to management.
Maintain a pleasant presentation for breakfast.
Keep the breakfast area clean, store food properly, and remove trash as needed.
Assist the department in maintaining safety equipment and emergency procedures.
Maintain a friendly, cheerful, and courteous manner at all times.
Perform other duties as assigned, requested, or deemed necessary by management.