Break Attendant

Q Center•St. Charles, IL

1d•Onsite

About The Position

The Coffee Break Attendant is responsible for setting up and tending the coffee break stations and private breaks, and accurately accounting for use of stock, according to Q Center Standards, while ensuring quality service and guest satisfaction. This position would also be responsible for maintaining the highest standards of cleanliness and sanitation in all break areas.

Requirements

High school diploma required or equivalent required.
Customer service experience required
BASSET and Food Handler certifications or equivalent required.

Nice To Haves

experience in a hotel or related field preferred.

Responsibilities

Set up coffee break stations and replenish area with food and beverage items as needed.
Ensure coffee break stations and private break areas are kept clean, neat and organized by bussing and wiping down all buffet and beverage stations.
Closely monitor buffet stations to keep food items full and nicely presented.
Place food and beverages according to established guidelines and according to Banquet Event Order.
Respond positively to guest inquiries and requests and attempt to resolve complaints; communicate to management, if necessary.
Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
Restock disposable utensils, dishes and silverware at stations.
Monitor beverage levels and refill as necessary.
Check products for freshness and quality; ensure no expired products are available.
Rotate and organize stock in all areas.
Clean and break down the coffee break and private break stations at the end of the shift.
Serve guests in a warm, friendly, courteous and professional manner.
Change out food and beverage items per time of day.
Ensure that all hallways are free from service debris and that all service trays are brought back to the kitchen for breakdown and bussing.
Maintain the storeroom in a neat and orderly manner.
Ensure overall guest satisfaction.