Brand Operations Specialist

Genesys•New York, NY

1d•Remote

About The Position

The Brand Operations Specialist plays a critical role in keeping the Brand team organized, aligned, and operating at a high level. This position blends operations, coordination, and administrative support to ensure team priorities, timelines, and engagements run seamlessly across a global stakeholder group. This is a high-impact role requiring sound judgment, discretion, and the ability to identify synergies across initiatives. You’ll serve as a central hub for coordination—helping the team stay focused, connected, and on track in a fast-paced, evolving environment.

Requirements

Exceptional organizational and time management skills with strong attention to detail
Ability to prioritize and manage multiple assignments with minimal oversight
Strong judgment and ability to handle sensitive and confidential information with discretion
Excellent written and verbal communication skills
High level of professionalism and a customer-service mindset
Ability to remain calm, adaptable, and solutions-oriented in a fast-paced, ambiguous environment
Strong interpersonal skills with the ability to build trust and collaborate effectively
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat
Comfort with emerging technologies and interest in leveraging AI to improve workflows and team effectiveness
Ability to work both independently and as part of a team

Nice To Haves

You thrive in high-stakes environments and take pride in delivering world-class execution.
You anticipate needs, bring structure to complexity, and help the team stay focused on what matters most.
You are proactive in identifying smarter ways of working—including the thoughtful adoption of AI—and your ability to keep the team organized, engaged, and aligned will directly impact the success of the Brand organization.

Responsibilities

Serve as a central coordinator for Brand team operations, ensuring alignment across priorities, timelines, and deliverables
Manage and coordinate complex calendars across multiple time zones
Support prioritization and workflow tracking to keep initiatives moving forward
Maintain organization of key documents, timelines, and team resources
Plan, organize, and execute complex meetings (including QBRs, leadership reviews, and team sessions)
Coordinate logistics including scheduling, agendas, materials, venues, and technology
Provide day-of-meeting support and ensure seamless execution
Facilitate coordination of forward-looking plans, including QBR follow-ups and cross-team action tracking
Help drive team engagement by supporting offsites, team events, and recognition moments
Facilitate and coordinate the development of a forward-looking plan to adopt and optimize AI across the Brand organization
Partner with cross-functional stakeholders to identify opportunities for AI-driven efficiencies and enhanced workflows
Track progress of AI-related initiatives and ensure alignment with broader brand priorities
Support change management efforts by helping document processes, share best practices, and drive adoption
Oversee procurement and scope of work (SOW) support across vendors
Manage global travel arrangements and prepare detailed itineraries
Handle expense reporting and monthly reconciliation of credit card statements
Support budget tracking, timelines, and documentation
Assist with onboarding coordination and team-wide processes
Partner with internal stakeholders including Legal, HR, Finance, and leadership teams to support team and organizational goals
Build strong relationships across all levels of the organization
Identify opportunities for improved coordination and operational efficiency